Detailed reasons for payment rejection can be found in ZEPETO Studio Payment > (bottom) Request History > Status.
Please check how to improve according to the rejection cases below and reapply for payment.
* You can apply for payment between the 23rd and 28th of every month.
[Cases of Payment Request Rejection]
||How to Improve|
|If the consent form for the collection of personal information is not signed or incorrect (ex. the attachment is cut off, the handwritten signature or the seal is omitted)||Please make sure that you have completed all your handwritten signatures in all the signature sections. If there is any blank, the payment application will be rejected.|
|If the account information is not accurate (ex. bank name omitted, account holder name not exposed)||Please check your account and bankbook copy again and re-enter them.|
|If there is a discrepancy between the copy of the bankbook and the account number|
|If you're a minor||Please check the email regarding the payment of proceeds for minors.|
If you change the information after applying for payment, it will not be reflected in the existing application details.
The changed information will be applied from the next application.