Don't panic that it's been reset! Firstly check the ZEPETO ID !
If the ZEPETO ID is changed, your avatar is not reset, but you've been logged into a new account.
But if the ZEPETO ID is the same and your avatar is reset, please contact us right away with your ZEPETO ID.
However, in the following cases, avatar recovery is not possible.
1. When you reset the avatar by pressing the reset button yourself
2. In the case of saving by modifying custom after reset
3. If more than 7 days have passed since the time of the occurrence