To provide faster and more accurate solutions, please reply to the following questions via [Customer Support].
1. When was the date the purchase couldn't be made?
2. Does this happen after reloading ZEPETO App?
3. Give us the problematic screenshot or a video via [Customer Support].
* Are you a minor creator?
If you're a minor, it's possible that your parents limited your charge through iPhone settings. Please check if you have set up your mobile phone device or limited your charge in Appstore.