please let us know your ZEPETO ID or Code and one of the lists below.
[Account with purchase history]
- Screenshot of Purchase receipt
- Only the receipts from Google Play Store and Apple App Store can be used as means of verification.
[Account without purchase history]
- Date of Account Creation
- Screen to prove that you are the account owner
- Full screen of the authentication number email received during sign-up (O)
- Previously accessed device information (O)
- Linked mobile phone number, email address, social login method (O)
- Profile picture (X)
* However, if the personal authentication information is inaccurate orthe submitted information does not match the service usage history, it will be difficult to find the account.