If you're having trouble finding your account information based on the guidelines,
Please contact us with your ZEPETO ID(or ZEPETO code) along with one or more of the following identifying information.
[Account with purchase history]
A purchase receipt with your order number
- Only receipts for ZEPETO products purchased from the Google Play Store and Apple App Store can be used as proof of identity.
- Please attach an image that clearly displays your order number
- Please refer to the instructions below on how to get your receipt.
- Please note:
[For accounts with no purchase history]
- Account creation date
- A screenshot that verifies you as the account owner
- Full screenshot of the verification email you received when you signed up (O)
- Associated phone number, email address, and social login method (O)
- An edited profile photo (X)
Please keep in mind that finding your account may be challenging if your login credentials are incorrect or if the information you provide does not match with your service usage history.