My premium membership has not been renewed.

Monthly premium-only items and 70 ZEM benefits will not be provided until renewal date and renewal time.

How to check the payment date and renewal time

• You can check the renewal date at the ZEPETO app - [Settings] - [View Premium Benefits] - [Next Payment Date].
• Detailed renewal time can be found via payment receipt or payment details on the market platform (Google: Play Store/Apple: App Store).

[Example]

• If 8:30 p.m. on the 15th of each month is the renewal time: Premium benefits will not be available until 8:30 p.m. on the 15th of August.

If the benefits are not paid even after the renewal time, please check the contents below.

1. Please check if you have unsubscribed from Premium subscription.
   • If you want to re-subscribe, you can subscribe from the ZEPETO app - [Settings] -[ View Premium Benefits].
2. Please check the registered payment method on the market platform (Google: Play Store / Apple: App Store).
   • Payment will not be made if your credit card has expired or if an invalid credit card is registered as payment method.
   • If a normal payment method has failed, the payment may have failed due to insufficient balance.
3. Premium subscription products may take 1-2 days to provide the benefits after payment (renewal completed).
   • If it is still not provided even if it's been more than 4 days since the membership renewal time, please inquire with your ZEPETO code (ID) and order number.
     • Please select 'Premium unpaid type' when you write an inquiry and select [Register Inquiry]