![My Premium membership has not been renewed.]({"bg": "//theme.zdassets.com/theme_assets/9768409/f8f6c2b6b9455a95732fab93982fdad3084bbb91.png"})
The following are some common reasons that a membership may have not been renewed.
- ZEPETO Premium membership subscription was canceled
- The card on file is expired
- The payment method has insufficient funds to renew membership
It may take 1-2 days to process a Premium membership renewal. Please contact Customer Service if your membership does not renew within 4 days of the renewal date.