Have you received a suspicious gift or message from "ZEPETO Operations" account?
We have recently found fake accounts impersonating ZEPETO Customer Service and ZEPETO Operations accounts and requesting follow, gifts and/or personal information.
Please note that the only official ZEPETO Operations account is the one with the "official account" badge, and does not have any additional accounts. In addition, ZEPETO Operations do not host "secret events" via DMs or other 1:1 communication methods.
If you find an account that identifies itself as ZEPETO Operations, please follow the steps below.
- Check that it has an 'official account' badge like the one in the screenshot below.
- If you receive a gift/message, do not reply.
- Please report the account so that other users are not affected as well by tapping on the [Report] button.
- If you send us the account's ZEPETO ID and message though [Add Inquiry], we will be able to process the claim more efficiently.
▼ ZEPETO official accounts have the 'official account' badge next to the nickname!
If you come in contact with an imposter account, report the account immediately and do not reply as there are serious risks of Zem/item loss, account theft and/or personal information leakage.
The ZEPETO team will continuously monitor, and proactively review and process all reports to protect everyone's accounts.