I can't pay for my Premium subscription

If you have an Apple device, check if there is an account already subscribed to ZEPETO Premium.  

You may experience errors if you try to log into a ZEPETO account and try to purchase Premium membership, if the device already has another account subscribed to ZEPETO Premium.  

• You will not be able to make a payment on an Android device. 

• For iPhones, subscription payments are only available for one ZEPETO account per device due to the App Store policies. 
  • Thus, we expect payments to be processed properly if you log in with a new ZEPETO account on a different device and subscribe. (ex. another Android phone, another Apple device, etc.) 
  • For payments that aren't processed properly, be sure to contact Apple for a refund.