Do you want a refund because you found a problem with the items you made or purchased?
For items that have already been released, refund or collection will not be possible unless the following critical problems occur, as shown below.
- If the item cannot be seen in a normal shape due to severe tearing and holes when wearing it
- Violation of critical community guidelines (sensationalism, violence, etc.)
- Inclusion of large effects and etc. that cause great inconvenience for other users to use the World
If there are any mistakes in the production process or items that need to be modified to improve completion, try the 3D item modification period that opens regularly! During the 3D item modification period, the approved item asset can be modified, and the modification will also be reflected in the items already purchased.
Please note that the 3D item modification period will be carried out after prior notice before opening on the ZEPETO Studio site.