ZEPETO Official Web Credits Shop (TOSS) is not working for payment
This only applies to payments made on the ZEPETO Official Web Credit Sho...
How to Purchase Coin/ZEMs
ZEPETO goods, ZEMs and Coins can be purchased through the following rout...
FAQs by Payment Method
Market Platform - Google Play / App Store
Q. I paid, but ZEM/Coins aren...
Amazon ZEPETO Digital Code
Amazon Digital Code, ZEPETO's new payment method, has been released!
A...
What are Coin/ZEM?
Coin and ZEM are goods for purchasing items in ZEPETO.
COIN
COIN AM...
I can't make a purchase (both AOS, IOS)
To provide faster and more accurate solutions, please reply to the follo...
I'd like to give ZEMs or Coins as a gift to someone else.
Since market platforms including Google Play Store and App Store only al...
I paid but didn't receive Coins/ZEMs.
If the problem is not resolved after re-opening the app, please contact ...
How do I get a refund?
ZEPETO Refund Policy is as follows.
Product
Refund Criteria
Coin/ZE...
Refund request : unauthorized purchase made by a user
If you found unauthorized charges, please go to Google Play Refund R...
I can't find the 'Order Number.'
Hello, ZEPETO Team here! We apologize for the inconvenience.For Android...
How to add external coupons
Android
Go to the [Settings] - [Redeem Coupon] page in the ZEPETO app a...
I purchased additional Avatar, but it's not created.
If you have purchased additional avatar but feel that there is no chan...