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You can find Support Code in ZEPETO App > Profile > Settings > My Account > Support Code.
Please describe the inquiries in specific details.
NAVER Z Co., Ltd. collects and uses personal information as follows to provide the inquiry service. You have the right to refuse the collection of personal information mentioned above. However, in that case, you will not be able to use the inquiry service. 1. Items of Personal Information Collected - Common: Email address, ZEPETO ID - Additional items for account recovery inquiries: Purchase receipt, mobile phone number linked to the account, login method, account creation date, etc. 2. Purpose of Collection and Use : To respond to user inquiries and complaints, provide support, verify accounts, and confirm user identity. 3. Retention and use period of personal information: 3 years after the inquiry is received (if there are special provisions in the law, it will be stored according to the relevant laws).