What can we help you with?

Event ・ Notice What's new?
Zem・Coin・Slot Payment Help with purchasing
Account ・ Security Please follow the community guidelines
Enrollment of Inquiry Please select the inquiry form corresponding to your concern

FAQs

New Release

[Update News] THE NEW Avatar 2.0 Release!
[Update News] You can now gift Creator Items!

FAQ

Information regarding headwear item size modification
I Cannot Edit My Profile - ID Set Up
A gifted item disappeared!
Can I register a template myself?
The credit I charged is gone

Premium

What are Premium membership/subscription benefits?
I was charged for my Premium subscription, but am not receiving benefits.
I can't pay for my Premium subscription
Will Premium membership benefits renew automatically?
My Premium membership has not been renewed.
How to cancel Premium membership
See all 7 articles

LIVE

[Live] My balance suddenly decreased.
Is Live accessible for PC?
Can I run an ad during a live?
I Want to Live Stream!
What is ZEPETO Live?
How Do I Watch a Live Stream?
See all 15 articles

ZEPETO Studio(Item/World)

Go to Studio Guide
What is a License Information?
Frequently Asked Questions about Proceeds
How can I apply for the profits through Payoneer?
I want to change/delete the registered Payoneer account information.
I am currently using Paypal as my payment method for my profits. Can I no longer use it?
See all 10 articles

Build it

[Build it] When installing and uninstalling build it, a pop-up appears saying 'There is a problem with the windows installer package.'
[Build it] Can I create a map for a company/group's promotion/event?
[Build It] When I enter the World, I end up somewhere I didn't intend.
[Buildit] It was rejected due to 'thumbnail lacking completion.'
[build it] Can I add images/video/music to the World?
[Build it] I want to create a new type of object in build it.
See all 13 articles

Photobooth•Play•Error

Initial setting of my profile
I want to set the range of members that I can take pictures with at the photo booth.
ZEPETO doesn't work!
ZEPETO doesn't support my device.
My messages disappeared.
Body shape change is not applied in the party game.
See all 7 articles

World Play

I can't download the PC program
Play World on a PC
What is a creator World?
[ZEPETO World] Can I play the world for corporate/organizational internal events?
[ZEPETO World] Can I create a room?
[ZEPETO World] What is the maximum capacity for each room?
See all 14 articles

Terms of Use

ZEPETO User Generated Content (UGC) Usage Guideline
Community Guidelines
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Guide for parents / guardians

Basic guide

Fighting online grooming as a community
ZEPETO Guardian's Guide FAQ
ZEPETO Guardian's Guide
We have an active Moderation system in place.
Frequently encountered problems
I would like to request a cyber crime investigation.
See all 7 articles
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