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FAQs

New Release

[Update News] Photo Booth Search Feature Added
[Updated Notice] Improvements in Various Communication Features
The improvements ZEPETO has made in 2022!
[Update News] Comments Pinned at the Top, Sound Tag
[Update News] Custom PRO, View Live List, Feed Characters Increase
[Update News] THE NEW Avatar 2.0 Release!
See all 7 articles

FAQ

I'd like to switch to another language.
I can't follow.
[Live] Frequently Asked Questions about Live
[ZEPETOR Class] Frequently Asked Questions about ZEPETOR
Can I register a template myself?
My character has been reset/copied/duplicated.
See all 9 articles

Premium

What are Premium membership/subscription benefits?
Will the Premium benefits automatically renew?
My premium membership has not been renewed.
I paid for Premium, but I didn't get any benefits.
Premium subscription is not paid.
How to cancel Premium subscription
See all 8 articles

LIVE

I want to join as a Live guest!
[Live] I got the Live authorization, but I don't see a Live button.
Live streaming do's and don'ts
[Live] My balance suddenly decreased.
Is Live accessible for PC?
Can I run an ad during a live?
See all 18 articles

ZEPETO Studio(Item/World)

[Profits] I'd like to check the deposit and withdrawal details.
[Profits] I want to know why my payment request was rejected.
Go to Studio Guide
Frequently Asked Questions about Proceeds
I want to change my personal account to a business account.
What is a License Information?
See all 13 articles

Build it

[build it] I'm waiting for the review.
[Build it] I want to cancel the World evaluation.
[Build it] Can I use Build it from the app?
[Build it] When installing and uninstalling build it, a pop-up appears saying 'There is a problem with the windows installer package.'
[Build it] Can I create a map for a company/group's promotion/event?
[Build It] When I enter the World, I end up somewhere I didn't intend.
See all 16 articles

Photobooth•Play•Error

Initial setting of my profile
I want to set the range of members that I can take pictures with at the photo booth.
ZEPETO doesn't work!
ZEPETO doesn't support my device.
My messages disappeared.
Body shape change is not applied in the party game.
See all 7 articles

World Play

I can't download the PC program
Play World on a PC
What is a creator World?
[ZEPETO World] Can I play the world for corporate/organizational internal events?
[ZEPETO World] Can I create a room?
[ZEPETO World] What is the maximum capacity for each room?
See all 14 articles

Terms of Use

Digital Services Act
ZEPETO User Generated Content (UGC) Usage Guideline
Community Guidelines
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Guide for parents / guardians

Basic guide

Fighting online grooming as a community
ZEPETO Guardian's Guide FAQ
ZEPETO Guardian's Guide
Keeping our ZEPETO community safe
Frequently encountered problems
Contacting Law Enforcement
See all 7 articles
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