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Enrollment of Inquiry Please select the inquiry form corresponding to your concern

FAQs

New Release

[Update News] Comments Pinned at the Top, Sound Tag

[Update News] Custom PRO, View Live List, Feed Characters Increase

[Update News] THE NEW Avatar 2.0 Release!

[Update News] You can now gift Creator Items!

FAQ

[Live] Frequently Asked Questions about Live

[ZEPETOR Class] Frequently Asked Questions about ZEPETOR

Can I register a template myself?

My character has been reset/copied/duplicated.

A gifted item disappeared!

The credit I charged is gone

See all 7 articles

Premium

What are Premium membership/subscription benefits?

I was charged for my Premium subscription, but am not receiving benefits.

I can't pay for my Premium subscription

Will Premium membership benefits renew automatically?

My Premium membership has not been renewed.

How to cancel Premium membership

See all 7 articles

LIVE

ZEPETO Live Guidelines

[Live] My balance suddenly decreased.

Is Live accessible for PC?

Can I run an ad during a live?

I Want to Live Stream!

What is ZEPETO Live?

See all 16 articles

ZEPETO Studio(Item/World)

It's the payment request period, but payment request/cancellation is not working.

Go to Studio Guide

What is a License Information?

Frequently Asked Questions about Proceeds

How can I apply for the profits through Payoneer?

I want to change/delete the registered Payoneer account information.

See all 11 articles

Build it

[Build it] I want to cancel the World evaluation.

[Build it] Can I use Build it from the app?

[Build it] When installing and uninstalling build it, a pop-up appears saying 'There is a problem with the windows installer package.'

[Build it] Can I create a map for a company/group's promotion/event?

[Build It] When I enter the World, I end up somewhere I didn't intend.

[Buildit] It was rejected due to 'thumbnail lacking completion.'

See all 15 articles

Photobooth•Play•Error

Initial setting of my profile

I want to set the range of members that I can take pictures with at the photo booth.

ZEPETO doesn't work!

ZEPETO doesn't support my device.

My messages disappeared.

Body shape change is not applied in the party game.

See all 7 articles

World Play

I can't download the PC program

Play World on a PC

What is a creator World?

[ZEPETO World] Can I play the world for corporate/organizational internal events?

[ZEPETO World] Can I create a room?

[ZEPETO World] What is the maximum capacity for each room?

See all 14 articles

Terms of Use

ZEPETO User Generated Content (UGC) Usage Guideline

Community Guidelines

Guide for parents / guardians

Basic guide

Fighting online grooming as a community

ZEPETO Guardian's Guide FAQ

ZEPETO Guardian's Guide

We have an active Moderation system in place.

Frequently encountered problems

I would like to request a cyber crime investigation.

See all 7 articles

Creator

ZEPETO Creator Target Frequently Asked Questions page.

Studio (Item/World)

[Studio-Item] How long does the item review take?

[Studio-Item] How should I submit items without categories?

[Studio-Item] I attached a copyright-related document, but it was rejected by the review due to 'copyright violation'.

[Studio-Item] I found an error in the item that's currently being sold. Is it possible to refund or modify the item?

[Studio-Item] Please read this if your submitted item was rejected!

[Studio-World] I want to edit a World I submitted.

See all 9 articles

build it

[build it] Can I use build it on my mobile device?

[build it] I'd like to cancel the review for the World I submitted.

[build it] I'm curious about the World review period

[build it] I'm waiting for the review.

[build it] I'm want to know why my World was rejected

Live

[Live] I got the Live authorization, but I don't see a Live button.

[Live] When I can start accessing ZEPETO Live?

ZEPETOR Class

[ZEPETOR Class] By working through the ZEPETOR Class, can anyone be recruited as ZEPETOR?

[ZEPETOR Class] I have an experience as a mentor and mentee for the ZEPETOR Class. Can I apply again?

[ZEPETOR Class] When does the ZEPETOR Class start?

[ZEPETOR Class] Where can I apply for the mentor and mentee of the ZEPETOR Class?

Payment

[Profits] I want to know how to withdraw the proceeds.

[Profits] I want to know why my payment request was rejected.

[Profits] I'd like to change my Payoneer account information.

[Profits] I'd like to check the deposit and withdrawal details.