What can we help you with?

Event ・ Notice What's new?
Zem・Coin・Slot Payment Help with purchasing
Account ・ Security Please follow the community guidelines
Enrollment of Inquiry Please select the inquiry form corresponding to your concern

FAQs

FAQ

Information regarding headwear item size modification
I Cannot Edit My Profile - ID Set Up
A gifted item disappeared!
Can I register a template myself?
The credit I charged is gone

Premium

What are Premium membership/subscription benefits?
I was charged for my Premium subscription, but am not receiving benefits.
I can't pay for my Premium subscription
Will Premium membership benefits renew automatically?
My Premium membership has not been renewed.
How to cancel Premium membership
See all 7 articles

LIVE

Can I run an ad during a live?
I Want to Live Stream!
What is ZEPETO Live?
How Do I Watch a Live Stream?
How Do I Change My Background and Gestures?
How Do I Change Outfits and Use Items?
See all 13 articles

ZEPETO Studio(Item/World)

Go to Studio Guide
I can't log in 'Studio'. I forgot my username and/or my password.
Do I have to pay to become a creator in ZEPETO Studio?
The payout button is not working.

Build it

'There is an issue with the windows installer package' Error Pop-up When Installing or Deleting Build it
[Build it] Can I create a map for a company/group's promotion/event?
[BuildIt] My avatar keeps entering a World through an unitended point.
[Buildit] My Submission was Rejected Due to 'Incomplete Thumbnail'
[build it] I want to add image/video/music to my World.
[Build it] Can I create my own object?
See all 13 articles

Photobooth•Play•Error

ZEPETO doesn't work!
ZEPETO doesn't support my device.
My messages disappeared.
Body shape change is not applied in the party game.
Allowing Access

World Play

I can't download the PC program
Play World on a PC
What is a creator World?
[ZEPETO World] Can I play the world for corporate/organizational internal events?
[ZEPETO World] Can I create a room?
[ZEPETO World] What is the maximum capacity for each room?
See all 14 articles

Terms of Use

ZEPETO User Generated Content (UGC) Usage Guideline
Community Guidelines
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Guide for parents / guardians

Basic guide

ZEPETO's Guide for Guardians
We have an active Moderation system in place.
Frequently encountered problems
I would like to request a cyber crime investigation.
Crisis Resources
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