What can we help you with?

Event ・ Notice What's new?

GEM・Coin・Slot Payment Help with purchasing

Account ・ Security Please follow the community guidelines

Enrollment of Inquiry Please select the inquiry form corresponding to your concern

FAQs

FAQ

Information regarding headwear item size modification

I Cannot Edit My Profile - ID Set Up

A gifted item disappeared!

Can I register a template myself?

The credit I charged is gone

Premium

What are Premium membership/subscription benefits?

I can't pay for my Premium subscription

Will Premium membership benefits renew automatically?

My Premium membership has not been renewed.

How to cancel Premium membership

Premium (Subscription) Refund Request

ZEPETO Studio(Item/World)

Go to Studio Guide

I can't log in 'Studio'. I forgot my username and/or my password.

Do I have to pay to become a creator in ZEPETO Studio?

The payout button is not working.

Build it

[Build it] Can I create a map for a company/group's promotion/event?

[Buildit] My Submission was Rejected Due to 'Incomplete Thumbnail'

[build it] I want to add image/video/music to my map.

[Build it] Can I create my own object?

[Build it] I'm having issues with objects.

[Build it] My map was denied because I have too many objects.

See all 11 articles

Photobooth•Play•Error

ZEPETO doesn't work!

ZEPETO doesn't support my device.

My messages disappeared.

Body shape change is not applied in the party game.

Allowing Access

World Play

What is ZEPETO world?

What is a creator map?

[ZEPETO WORLD] Can I play the world for corporate/organizational internal events?

[ZEPETO WORLD] Can I create a room?

[ZEPETO WORLD] What is the maximum capacity for each room?

[ZEPETO WORLD] I Want to create a private room.

See all 15 articles

LIVE

[ZEPETO Live] I Want to Live Stream!

What is [ZEPETO Live]?

[ZEPETO Live] How Do I Watch a Live Stream?

[ZEPETO Live] How Do I Change My Background and Gestures?

[ZEPETO Live] How Do I Change Outfits and Use Items?

[ZEPETO Live] Live Chat

See all 11 articles

Terms of Use

Guide for parents / guardians

Basic guide

ZEPETO's Guide for Guardians

We have an active Moderation system in place.

Frequently encountered problems

I would like to request a cyber crime investigation.