What can we help you with?

Event ・ Notice What's new?
GEM・Coin・Slot Payment Help with purchasing
Account ・ Security Please follow the community guidelines
Enrollment of Inquiry Please select the inquiry form corresponding to your concern

FAQs

FAQ

I Cannot Edit My Profile - ID Set Up
A gifted item disappeared!
ZEM saya hilang - 3.0.0 ver
Can I register a template myself?
The credit I charged is gone

World

[ZEPETO WORLD] What is ZEPETO world?
[ZEPETO WORLD] Can I play the world for corporate/organizational internal events?
[ZEPETO WORLD] What is a creator map?
[ZEPETO WORLD] Can I create a room?
[ZEPETO WORLD] What is the maximum capacity for each room?
[ZEPETO WORLD] I Want to create a private room.
See all 16 articles

Photobooth•Play•Error

ZEPETO doesn't work!
ZEPETO doesn't support my device.
My messages disappeared.
Body shape change is not applied in the party game.
Allowing Access
[Zombie Run] Tell me more about Zombie Run.

ZEPETO Studio

[ZEPETO STUDIO] Infinite loading when selecting a template on mobile.
[ZEPETO Studio] How can I register an item I created?
[ZEPETO Studio] My item that I submitted for review has been rejected. I'd like to know why.
[ZEPETO Studio] The payout button is not working.
[ZEPETO Studio] I deactivated, but the item still shows.
[ZEPETO Studio] What is ZEPETO Studio?
See all 15 articles

LIVE

[ZEPETO Live] I Want to Live Stream!
What is [ZEPETO Live]?
[ZEPETO Live] How Do I Watch a Live Stream?
[ZEPETO Live] How Do I Change My Background and Gestures?
[ZEPETO Live] How Do I Change Outfits and Use Items?
[ZEPETO Live] Live Chat
See all 11 articles

Build it

[Build It] Tell me about the 'Properties' tab!
[Build It] Tell me about the 'Explorer' tab!
[Build It] Please tell me about the judging guidelines.
[build It] How do I use portal objects?
[build It] How do I log out?
[Build It] How do I log in?
See all 19 articles

Terms of Use

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Guide for parents / guardians

Basic guide

ZEPETO's Guide for Guardians
We have an active Moderation system in place.
Frequently encountered problems
I would like to request a cyber crime investigation.
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