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Zem・Coin・Slot Payment
Help with purchasing
Account ・ Security
Please follow the community guidelines
Enrollment of Inquiry
Please select the inquiry form corresponding to your concern
FAQs
Guide for parents / guardians
FAQs
New Release
[Update News] You can now gift Creator Items!
FAQ
Information regarding headwear item size modification
I Cannot Edit My Profile - ID Set Up
A gifted item disappeared!
Can I register a template myself?
The credit I charged is gone
Premium
What are Premium membership/subscription benefits?
I was charged for my Premium subscription, but am not receiving benefits.
I can't pay for my Premium subscription
Will Premium membership benefits renew automatically?
My Premium membership has not been renewed.
How to cancel Premium membership
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LIVE
[Live] My balance suddenly decreased.
Is Live accessible for PC?
Can I run an ad during a live?
I Want to Live Stream!
What is ZEPETO Live?
How Do I Watch a Live Stream?
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ZEPETO Studio(Item/World)
Go to Studio Guide
What is a License Information?
Frequently Asked Questions about Proceeds
How can I apply for the profits through Payoneer?
I want to change/delete the registered Payoneer account information.
I am currently using Paypal as my payment method for my profits. Can I no longer use it?
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Build it
'There is an issue with the windows installer package' Error Pop-up When Installing or Deleting Build it
[Build it] Can I create a map for a company/group's promotion/event?
[BuildIt] My avatar keeps entering a World through an unitended point.
[Buildit] My Submission was Rejected Due to 'Incomplete Thumbnail'
[build it] I want to add image/video/music to my World.
[Build it] Can I create my own object?
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Photobooth•Play•Error
Initial setting of my profile
I want to set the range of members that I can take pictures with at the photo booth.
ZEPETO doesn't work!
ZEPETO doesn't support my device.
My messages disappeared.
Body shape change is not applied in the party game.
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World Play
I can't download the PC program
Play World on a PC
What is a creator World?
[ZEPETO World] Can I play the world for corporate/organizational internal events?
[ZEPETO World] Can I create a room?
[ZEPETO World] What is the maximum capacity for each room?
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Terms of Use
ZEPETO User Generated Content (UGC) Usage Guideline
Community Guidelines
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Guide for parents / guardians
Basic guide
ZEPETO Guardian's Guide FAQ
ZEPETO Guardian's Guide
We have an active Moderation system in place.
Frequently encountered problems
I would like to request a cyber crime investigation.
Crisis Resources
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