What can we help you with?

Event ・ Notice What's new?
Zem・Coin・Slot Payment Help with purchasing
Account ・ Security Please follow the community guidelines

FAQs

New Release

[Updates] Customize your avatar more easily with the Avatar Preset feature!
[Updates] My Room is now available, so you can customize your own space.
[Updates] You can now easily see who's trending by category at a glance.
[Updates] ZEPETO's search function just got an update!
[Updates] Explore the new live gesture support options!
[Updates] Easily discover trending feeds with the new search feature.
See all 40 articles

FAQ

How to use a ZEPETO discount coupon
FAN Club FAQ
TOP Club FAQ
FaceCode FAQ
Notes on receiving rewards for candy slime
ZEPETO and AI FAQ
See all 18 articles

Premium

What is Premium(Regular Subscription) Benefits?
How to cancel Premium subscription
Premium subscription is not paid.
I paid for Premium, but I didn't get any benefits.
I'd like to get a refund on the premium subscription fee.
Is the premium benefit automatically renewed?
See all 13 articles

LIVE

I want to see global Live broadcasts!
What is ZEPETO Live?
I want to broadcast Live too!
I want to join as a Live guest!
ZEPETO Live Streaming Guidelines
What are the minimum requirements for a device to broadcast Live?
See all 19 articles

Greeter Program

What is Greeter program?
What are the Greeter benefits?
How can I get a Greeter badge?
I want to be a Greeter, too!
I applied for the Greeter program. When will I hear back?
What is the welcome room?
See all 9 articles

ZEPETO Studio(Item/World)

Frequently Asked Questions about Item/World Release Notifications
I can't log in 'Studio'. I forgot my username and/or my password.
Do I have to pay to become a creator in ZEPETO Studio?
I want to change my personal account to a business account.
What is a License Information?

Build it

[Build it] Is there a community for BuildIt creators?
[build it] I'm waiting for the review.
[Build it] I want to cancel the World evaluation.
[Build it] Can I use Build it from the app?
[Build it] When installing and uninstalling build it, a pop-up appears saying 'There is a problem with the windows installer package.'
[Build it] Can I create a map for a company/group's promotion/event?
See all 17 articles

Photobooth•Play•Error

Initial setting of my profile
I want to set the range of members that I can take pictures with at the photo booth.
ZEPETO doesn't work!
Minimum Specifications for ZEPETO Mobile App Installation
My messages disappeared.
Body shape change is not applied in the party game.
See all 7 articles

World Play

I can't download the PC program
Play World on a PC
What is a creator World?
[ZEPETO World] Can I play the world for corporate/organizational internal events?
[ZEPETO World] Can I create a room?
[ZEPETO World] What is the maximum capacity for each room?
See all 14 articles

Terms of Use

Terms and Policies
No Boundaries Virtual Items License Terms
Digital Services Act
ZEPETO IP User Generated Content (UGC) Usage Guidelines
Community Guidelines
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Safety Guides

Youth Guides

Introduction to ZEPETO Safety
Making new friends on ZEPETO
How to practice and inspire digital mindfulness on ZEPETO
How to approach and solve conflicts on ZEPETO
What are the risks of platform hopping?

User Safety

Creator Well-Being Guide
Keeping our ZEPETO community safe
ZEPETO Guardian's Guide
ZEPETO Guardian's Guide FAQ
Fighting online grooming as a community
Frequently encountered problems
See all 8 articles
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