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Submit your inquiry Please select the inquiry form corresponding to your concern

FAQs

New Release

[Updates] Check out these updates, including better clubs.
[Updates] Gift-giving feature added to chat rooms
[Updates] Edit feature is added to wishlist
[Updates] DM safety feature is added
[Updates] Makeup Slot feature added
[Updates] Renaming a chat room & unsend messages
See all 14 articles

FAQ

Notes on receiving rewards for candy slime
ZEPETO and AI FAQ
I Received a Gift/Message from ZEPETO Operations Account.
Until when can I use the animation base slot?
My avatar was reset after receiving a free animation base and avatar slot.
I'd like to switch to another language.
See all 14 articles

Premium

What is Premium(Regular Subscription) Benefits?
How to cancel Premium subscription
Premium subscription is not paid.
I paid for Premium, but I didn't get any benefits.
I'd like to get a refund on the premium subscription fee.
Is the premium benefit automatically renewed?
See all 13 articles

LIVE

What is ZEPETO Live?
I Want to Live Stream!
I want to join as a Live guest!
Live streaming do's and don'ts
Live Stream Device Minimum Requirements
[Live] I got the Live authorization, but I don't see a Live button.
See all 18 articles

Greeter Program

What is Greeter program?
What are the Greeter benefits?
How can I get a Greeter badge?
I want to be a Greeter, too!
I applied for the Greeter program. When will I hear back?
What is the welcome room?
See all 9 articles

ZEPETO Studio(Item/World)

I can't log in 'Studio'. I forgot my username and/or my password.
Do I have to pay to become a creator in ZEPETO Studio?
I want to change my personal account to a business account.
What is a License Information?

Build it

[build it] I'm waiting for the review.
[Build it] I want to cancel the World evaluation.
[Build it] Can I use Build it from the app?
[Build it] When installing and uninstalling build it, a pop-up appears saying 'There is a problem with the windows installer package.'
[Build it] Can I create a map for a company/group's promotion/event?
[Build It] When I enter the World, I end up somewhere I didn't intend.
See all 16 articles

Photobooth•Play•Error

Initial setting of my profile
I want to set the range of members that I can take pictures with at the photo booth.
ZEPETO doesn't work!
Minimum Specifications for ZEPETO Mobile App Installation
My messages disappeared.
Body shape change is not applied in the party game.
See all 7 articles

World Play

I can't download the PC program
Play World on a PC
What is a creator World?
[ZEPETO World] Can I play the world for corporate/organizational internal events?
[ZEPETO World] Can I create a room?
[ZEPETO World] What is the maximum capacity for each room?
See all 14 articles

Terms of Use

Terms and Policies
Digital Services Act
ZEPETO User Generated Content (UGC) Usage Guideline
Community Guidelines
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Safety Guides

Youth Guides

Introduction to ZEPETO Safety
Making new friends on ZEPETO
How to practice and inspire digital mindfulness on ZEPETO
How to approach and solve conflicts on ZEPETO
What are the risks of platform hopping?

User Safety

Keeping our ZEPETO community safe
ZEPETO Guardian's Guide
ZEPETO Guardian's Guide FAQ
Fighting online grooming as a community
Frequently encountered problems
Contacting Law Enforcement
See all 7 articles
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