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FAQs

New Release

[Updates] The Avatar Shop has a new look!

[Update] You can now play Studio World on PC!

[Updates] ZEPETO’s home screen just got a fresh new look!

[Updates] My Room size options are now more diverse!

[Updates] Customize your avatar more easily with the Avatar Preset feature!

[Updates] My Room is now available, so you can customize your own space.

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FAQ

How to use a ZEPETO discount coupon

Notes on receiving rewards for candy slime

ZEPETO and AI FAQ

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Premium

What are Premium (Regular Subscription) Benefits?

How to cancel Premium subscription

Premium subscription is not paid.

I paid for Premium, but I didn't get any benefits.

I'd like to get a refund on the premium subscription fee.

Is the premium benefit automatically renewed?

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LIVE

I want to see global Live broadcasts!

What is ZEPETO Live?

How do I begin live streaming on ZEPETO?

I want to join as a Live guest!

ZEPETO Live Streaming Guidelines

What are the minimum requirements for a device to broadcast Live?

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Greeter Program

What is Greeter program?

What are the Greeter benefits?

How can I get a Greeter badge?

I want to be a Greeter, too!

I applied for the Greeter program. When will I hear back?

What is the welcome room?

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ZEPETO Studio(Item/World)

Frequently Asked Questions about Item/World Release Notifications

I can't log in 'Studio'. I forgot my username and/or my password.

Do I have to pay to become a creator in ZEPETO Studio?

I want to change my personal account to a business account.

What is a License Information?

Build it

[Build it] Is there a community for BuildIt creators?

[build it] I'm waiting for the review.

[Build it] I want to cancel the World evaluation.

[Build it] Can I use Build it from the app?

[Build it] When installing and uninstalling build it, a pop-up appears saying 'There is a problem with the windows installer package.'

[Build it] Can I create a map for a company/group's promotion/event?

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Photobooth•Play•Error

Initial setting of my profile

I want to set the range of members that I can take pictures with at the photo booth.

ZEPETO doesn't work!

Minimum Specifications for ZEPETO Mobile App Installation

My messages disappeared.

Body shape change is not applied in the party game.

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World Play

I can't download the PC program

Play World on a PC

What is a creator World?

[ZEPETO World] Can I play the world for corporate/organizational internal events?

[ZEPETO World] Can I create a room?

[ZEPETO World] What is the maximum capacity for each room?

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Terms of Use

Terms and Policies

No Boundaries Virtual Items License Terms

Digital Services Act

ZEPETO IP User Generated Content (UGC) Usage Guidelines

Community Guidelines

Safety Guides

Youth Guides

Introduction to ZEPETO Safety

Making new friends on ZEPETO

How to practice and inspire digital mindfulness on ZEPETO

How to approach and solve conflicts on ZEPETO

What are the risks of platform hopping?

User Safety

Creator Well-Being Guide

Keeping our ZEPETO community safe

ZEPETO Guardian's Guide

ZEPETO Guardian's Guide FAQ

Fighting online grooming as a community

Frequently encountered problems

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