Hello, this is the ZEPETO Team.
To enhance the security of our support channels and protect against spam and unauthorized requests, ZEPETO will implement an email verification process for all inquiries submitted via the Web (PC) Support Center, effective March 18, 2026 (Wed) (KST).
Key Changes
An identity verification step will be added for users submitting inquiries through the Web (PC) Support Center while not logged in:
Submit Inquiry: Enter your inquiry details and email address at the Web Support Center.
Receive Verification Email: A verification email will be sent immediately to the provided address.
Confirm Submission: Click the [Verification Link] within the email to finalize your request.
Important Reminders
Verification Required: Your inquiry will not be transmitted to our support team, and we will be unable to respond unless the verification link is clicked.
Email Not Received: If you do not receive the email, please check your spam folder or ensure the email address was entered correctly.
In-App Support: The Support Center within the ZEPETO mobile app will continue to operate via login. No additional verification is required when using the app.
We appreciate your understanding as we work to create a safer and more reliable service environment.
Thank you.
This text was originally written in Korean and has been translated into English for your convenience.