Please leave an email address to receive your reply.
You can find Support Code in ZEPETO App > Profile > Settings > My Account > Support Code.
Google Play Order ID [ex. GPA.1234-5678-0101-12345 ] https://pay.google.com/payments/u/0/home * Appstore purchase history [ex. MKABC7DE1J ] https://support.apple.com/en-us/HT204088
Please describe the inquiries in specific details.
NAVER Z Co., Ltd. collects and uses personal information as follows to provide the inquiry service. You have the right to refuse the collection of personal information mentioned above. However, in that case, you will not be able to use the inquiry service. 1. Items of personal information collected: Email Address, ZEPETO ID, Order number 2. Purpose of collection and use of personal information: Responding to and supporting user inquiries and complaints 3. Retention and use period of personal information: 3 years after the inquiry is received (if there are special provisions in the law, it will be stored according to the relevant laws).