If you can't connect to the world, try the solutions below.
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Check your network connection
- Try changing your network type (Wi-Fi, LTE, etc.) to re-enter the world.
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Clear your cache
- Please uninstall and reinstall the ZEPETO app and clear your device's cache. Also, close all running apps on your device and reboot your device.
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Free up space on your device and reboot
- Clear space on your device by deleting unused apps, photos, videos, etc.
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Check minimum installation requirements
- We also recommend that you check the minimum system requirements to run Worlds.
| Mobile App | PC |
| iOS operating system 13.2 or later | OS: Windows 10 or Mac OS Mojave or later |
| Android OS 7.0 or later | CPU: intel i5 or later |