FAQs

Announcements

• The credit I charged is gone
• (ios14) In-app purchase is not supported
• I can't login with my Apple ID.
• [Google] Transaction was declined.

Troubleshooting

Useful Tips

• Can I register any sound source to My Music?
• I want to remove the ZEPETO logo (ZEPETO code) from photo booth.
• How to add/delete the items on Wishlist
• [Report] I believe I got falsely reported.
• [Create] How do I add background music?
• Best Items Selection Criteria

ZEPETO World

• I look weird in World after changing my body shape.
• Body shape change is not applied in the party game.
• [ZEPETO WORLD] How can I view the items I have purchased?
• [ZEPETO WORLD] Can I purchase outfits that are in the map?
• [ZEPETO WORLD] I want to try on clothes worn by other users in World.
• [ZEPETO WORLD] I want to purchase vehicles or items that can be used in the world.

Play

• [Shot] What is 'Shot' and how to use it?
• [TODAY] What is TODAY?
• [STYLE] What is STYLE?
• [CREW] What is CREW?
• [Zombie Run] How do you decide who is the winning team?
• [Zombie Run] How do you play Zombie Run?

ZEPETO Studio

• [ZEPETO STUDIO] Infinite loading when selecting a template on mobile.
• [ZEPETO Studio] I deactivated, but the item still shows.
• [ZEPETO Studio] What is ZEPETO Studio?
• [ZEPETO Studio] Who can make items for ZEPETO Studio?
• [ZEPETO Studio] Do I have to pay to become a creator in ZEPETO Studio?
• [ZEPETO Studio] I can't log in. I forgot my username and/or my password.

Build it

• [Build It] Tell me about the 'Properties' tab!
• [Build It] Tell me about the 'Explorer' tab!
• [Build It] Please tell me about the judging guidelines.
• [Build it] Build it Reward?
• [build It] How do I use portal objects?
• [build It] How do I log out?