ZEPETO
FAQs

FAQs

New Release

[Update News] Comments Pinned at the Top, Sound Tag

[Update News] Custom PRO, View Live List, Feed Characters Increase

[Update News] THE NEW Avatar 2.0 Release!

[Update News] You can now gift Creator Items!

FAQ

Event ・ Notice

Zem・Coin・Slot purchase

Account ・ Security

I'd like to switch to another language.

I can't follow.

[Live] Frequently Asked Questions about Live

[ZEPETOR Class] Frequently Asked Questions about ZEPETOR

Can I register a template myself?

My character has been reset/copied/duplicated.

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Premium

What are Premium membership/subscription benefits?

Will Premium membership benefits renew automatically?

My Premium membership has not been renewed.

I was charged for my Premium subscription, but am not receiving benefits.

I can't pay for my Premium subscription

How to cancel Premium membership

See all 7 articles

LIVE

ZEPETO Live Guidelines

[Live] My balance suddenly decreased.

Is Live accessible for PC?

Can I run an ad during a live?

I Want to Live Stream!

What is ZEPETO Live?

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ZEPETO Studio(Item/World)

It's the payment request period, but payment request/cancellation is not working.

Go to Studio Guide

What is a License Information?

Frequently Asked Questions about Proceeds

How can I apply for the profits through Payoneer?

I want to change/delete the registered Payoneer account information.

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Build it

[Build it] I want to cancel the World evaluation.

[Build it] Can I use Build it from the app?

[Build it] When installing and uninstalling build it, a pop-up appears saying 'There is a problem with the windows installer package.'

[Build it] Can I create a map for a company/group's promotion/event?

[Build It] When I enter the World, I end up somewhere I didn't intend.

[Buildit] It was rejected due to 'thumbnail lacking completion.'

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Photobooth•Play•Error

Initial setting of my profile

I want to set the range of members that I can take pictures with at the photo booth.

ZEPETO doesn't work!

ZEPETO doesn't support my device.

My messages disappeared.

Body shape change is not applied in the party game.

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World Play

I can't download the PC program

Play World on a PC

What is a creator World?

[ZEPETO World] Can I play the world for corporate/organizational internal events?

[ZEPETO World] Can I create a room?

[ZEPETO World] What is the maximum capacity for each room?

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Terms of Use

ZEPETO User Generated Content (UGC) Usage Guideline

Community Guidelines