[Notice] Introduction of Email Verification for Web Support Inquiries

ZEPETO
FAQs

FAQs

New Release

[Update] New Features: Item Favorites & Shop Decor!

[Update] Image Attachments Are Now Available in Feed Comments

[Update News] Enjoy a fresh way to connect with comment 'likes' and wish list shares!

[Update Notice] Face Store Integrated! Discover Face Codes and Avatars in the all-new Character tab!

[Updates] Have a Home Party with friends in My Room!

[Updates] Discover the new profile that highlights your avatar!

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FAQ

Event ・ Notice

Zem・Coin・Slot purchase

Account ・ Security

How to use a ZEPETO discount coupon

Notes on receiving rewards for candy slime

ZEPETO and AI FAQ

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Premium

What are Premium (Regular Subscription) Benefits?

How to cancel Premium subscription

Premium subscription is not paid.

I paid for Premium, but I didn't get any benefits.

I'd like to get a refund on the premium subscription fee.

Is the premium benefit automatically renewed?

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LIVE

I want to see global Live broadcasts!

What is ZEPETO Live?

How do I begin live streaming on ZEPETO?

I want to join as a Live guest!

ZEPETO Live Streaming Guidelines

What are the minimum requirements for a device to broadcast Live?

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ZEPETO Studio(Item/World)

Release Notification Rules

I can't log in 'Studio'. I forgot my username and/or my password.

Do I have to pay to become a creator in ZEPETO Studio?

I want to change my personal account to a business account.

What is a License Information?

Build it

[Build it] Is there a community for BuildIt creators?

[build it] I'm waiting for the review.

[Build it] I want to cancel the World evaluation.

[Build it] Can I use Build it from the app?

[Build it] When installing and uninstalling build it, a pop-up appears saying 'There is a problem with the windows installer package.'

[Build it] Can I create a map for a company/group's promotion/event?

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Photobooth•Play•Error

Initial setting of my profile

I want to set the range of members that I can take pictures with at the photo booth.

ZEPETO doesn't work!

Minimum Specifications for ZEPETO Mobile App Installation

My messages disappeared.

Body shape change is not applied in the party game.

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World Play

I can't download the PC program

Play World on a PC

What is a creator World?

[ZEPETO World] Can I play the world for corporate/organizational internal events?

[ZEPETO World] Can I create a room?

[ZEPETO World] What is the maximum capacity for each room?

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Terms of Use

EU DSA Disclosure

EU DSA Legal Representative Information

Terms and Policies

No Boundaries Virtual Items License Terms

Digital Services Act

ZEPETO IP User Generated Content (UGC) Usage Guidelines

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