ZEPETO
FAQs

FAQs

New Release

[Update News] Photo Booth Search Feature Added

[Updated Notice] Improvements in Various Communication Features

The improvements ZEPETO has made in 2022!

[Update News] Comments Pinned at the Top, Sound Tag

[Update News] Custom PRO, View Live List, Feed Characters Increase

[Update News] THE NEW Avatar 2.0 Release!

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FAQ

Event ・ Notice

Zem・Coin・Slot purchase

Account ・ Security

I'd like to switch to another language.

I can't follow.

[Live] Frequently Asked Questions about Live

[ZEPETOR Class] Frequently Asked Questions about ZEPETOR

Can I register a template myself?

My character has been reset/copied/duplicated.

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Premium

What are Premium membership/subscription benefits?

Will the Premium benefits automatically renew?

My premium membership has not been renewed.

I paid for Premium, but I didn't get any benefits.

Premium subscription is not paid.

How to cancel Premium subscription

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LIVE

I want to join as a Live guest!

[Live] I got the Live authorization, but I don't see a Live button.

Live streaming do's and don'ts

[Live] My balance suddenly decreased.

Is Live accessible for PC?

Can I run an ad during a live?

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ZEPETO Studio(Item/World)

[Profits] I'd like to check the deposit and withdrawal details.

[Profits] I want to know why my payment request was rejected.

Go to Studio Guide

Frequently Asked Questions about Proceeds

I want to change my personal account to a business account.

What is a License Information?

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Build it

[build it] I'm waiting for the review.

[Build it] I want to cancel the World evaluation.

[Build it] Can I use Build it from the app?

[Build it] When installing and uninstalling build it, a pop-up appears saying 'There is a problem with the windows installer package.'

[Build it] Can I create a map for a company/group's promotion/event?

[Build It] When I enter the World, I end up somewhere I didn't intend.

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Photobooth•Play•Error

Initial setting of my profile

I want to set the range of members that I can take pictures with at the photo booth.

ZEPETO doesn't work!

ZEPETO doesn't support my device.

My messages disappeared.

Body shape change is not applied in the party game.

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World Play

I can't download the PC program

Play World on a PC

What is a creator World?

[ZEPETO World] Can I play the world for corporate/organizational internal events?

[ZEPETO World] Can I create a room?

[ZEPETO World] What is the maximum capacity for each room?

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Terms of Use

Digital Services Act

ZEPETO User Generated Content (UGC) Usage Guideline

Community Guidelines