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ZEPETO
FAQs

FAQs

New Release

[Update] DM safety feature is added

[Update] Makeup Slot feature added

[Update News] Renaming a chat room & unsend messages

[Update News] Live Home Open & Top Gift Ranking

[Update News] Photo Booth Search Feature Added

[Updated Notice] Improvements in Various Communication Features

See all 11 articles

FAQ

Event ・ Notice

Zem・Coin・Slot purchase

Account ・ Security

Notes on receiving rewards for candy slime

ZEPETO and AI FAQ

I Received a Gift/Message from ZEPETO Operations Account.

Until when can I use the animation base slot?

My avatar was reset after receiving a free animation base and avatar slot.

I'd like to switch to another language.

See all 14 articles

Premium

What is Premium(Regular Subscription) Benefits?

How to cancel Premium subscription

Premium subscription is not paid.

I paid for Premium, but I didn't get any benefits.

I'd like to get a refund on the premium subscription fee.

Is the premium benefit automatically renewed?

See all 13 articles

LIVE

What is ZEPETO Live?

I Want to Live Stream!

I want to join as a Live guest!

Live streaming do's and don'ts

Live Stream Device Minimum Requirements

[Live] I got the Live authorization, but I don't see a Live button.

See all 18 articles

Greeter Program

What is Greeter program?

What are the Greeter benefits?

How can I get a Greeter badge?

I want to be a Greeter, too!

I applied for the Greeter program. When will I hear back?

What is the welcome room?

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ZEPETO Studio(Item/World)

Go to Studio Guide

I can't log in 'Studio'. I forgot my username and/or my password.

Do I have to pay to become a creator in ZEPETO Studio?

I want to change my personal account to a business account.

What is a License Information?

Build it

[build it] I'm waiting for the review.

[Build it] I want to cancel the World evaluation.

[Build it] Can I use Build it from the app?

[Build it] When installing and uninstalling build it, a pop-up appears saying 'There is a problem with the windows installer package.'

[Build it] Can I create a map for a company/group's promotion/event?

[Build It] When I enter the World, I end up somewhere I didn't intend.

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Photobooth•Play•Error

Initial setting of my profile

I want to set the range of members that I can take pictures with at the photo booth.

ZEPETO doesn't work!

Minimum Specifications for ZEPETO Mobile App Installation

My messages disappeared.

Body shape change is not applied in the party game.

See all 7 articles

World Play

I can't download the PC program

Play World on a PC

What is a creator World?

[ZEPETO World] Can I play the world for corporate/organizational internal events?

[ZEPETO World] Can I create a room?

[ZEPETO World] What is the maximum capacity for each room?

See all 14 articles

Terms of Use

Terms and Policies

Digital Services Act

ZEPETO User Generated Content (UGC) Usage Guideline

Community Guidelines