FAQs

Announcements

• Chuseok Holiday Help Center Operation Notice
• [Google] Transaction was declined.

Troubleshooting

Useful Tips

• [Create] How do I add background music?
• Best Items Selection Criteria
• How do I upload contents on my Feed?

ZEPETO World

• [ZEPETO WORLD] How do I block a user?
• [ZEPETO WORLD] When opening World on a lower-quality device, the app lags or closes completely.
• [ZEPETO WORLD] There is no video playing from the billboard screen in the World map.
• [ZEPETO WORLD] Can I use a Bluetooth earpiece in the World map?
• [ZEPETO WORLD] Someone is harassing me and/or doing other actions that are violating community guidelines.
• [ZEPETO WORLD] The sound quailty of the voice chat is not clear/sounds good.

Play

• [Shot] What is 'Shot' and how to use it?
• [TODAY] What is TODAY?
• [STYLE] What is STYLE?
• [CREW] What is CREW?
• [Zombie Run] How do you decide who is the winning team?
• [Zombie Run] How do you play Zombie Run?

ZEPETO Studio

• [ZEPETO Studio] What is ZEPETO Studio?
• [ZEPETO Studio] Who can make items for ZEPETO Studio?
• [ZEPETO Studio] Do I have to pay to become a creator in ZEPETO Studio?
• [ZEPETO Studio] I can't log in. I forgot my username and/or my password.
• [ZEPETO Studio] How can I register an item I created?
• [ZEPETO Studio] Can I withdraw the proceeds from the sales I made from items?

Build it

• [build It] How do I use portal objects?
• [Build it] How do I update Build it?
• [Build it] I don't know the email&password to login.
• [Build it] How do I create a Creator Map?
• [Build it] I want my Terrain Brush drawn straight.
• [Build it] The Objects are not fixed!