ZEPETO
FAQs

FAQs

New Release

[Update News] You can now gift Creator Items!

FAQ

Event ・ Notice

Zem・Coin・Slot purchase

Account ・ Security

Information regarding headwear item size modification

I Cannot Edit My Profile - ID Set Up

A gifted item disappeared!

Can I register a template myself?

The credit I charged is gone

Premium

What are Premium membership/subscription benefits?

I was charged for my Premium subscription, but am not receiving benefits.

I can't pay for my Premium subscription

Will Premium membership benefits renew automatically?

My Premium membership has not been renewed.

How to cancel Premium membership

See all 7 articles

LIVE

[Live] My balance suddenly decreased.

Is Live accessible for PC?

Can I run an ad during a live?

I Want to Live Stream!

What is ZEPETO Live?

How Do I Watch a Live Stream?

See all 15 articles

ZEPETO Studio(Item/World)

Go to Studio Guide

What is a License Information?

Frequently Asked Questions about Proceeds

How can I apply for the profits through Payoneer?

I want to change/delete the registered Payoneer account information.

I am currently using Paypal as my payment method for my profits. Can I no longer use it?

See all 10 articles

Build it

'There is an issue with the windows installer package' Error Pop-up When Installing or Deleting Build it

[Build it] Can I create a map for a company/group's promotion/event?

[BuildIt] My avatar keeps entering a World through an unitended point.

[Buildit] My Submission was Rejected Due to 'Incomplete Thumbnail'

[build it] I want to add image/video/music to my World.

[Build it] Can I create my own object?

See all 13 articles

Photobooth•Play•Error

Initial setting of my profile

I want to set the range of members that I can take pictures with at the photo booth.

ZEPETO doesn't work!

ZEPETO doesn't support my device.

My messages disappeared.

Body shape change is not applied in the party game.

See all 7 articles

World Play

I can't download the PC program

Play World on a PC

What is a creator World?

[ZEPETO World] Can I play the world for corporate/organizational internal events?

[ZEPETO World] Can I create a room?

[ZEPETO World] What is the maximum capacity for each room?

See all 14 articles

Terms of Use

ZEPETO User Generated Content (UGC) Usage Guideline

Community Guidelines