ZEPETO
FAQs

FAQs

FAQ

Event ・ Notice

Zem・Coin・Slot purchase

Account ・ Security

Information regarding headwear item size modification

I Cannot Edit My Profile - ID Set Up

A gifted item disappeared!

Can I register a template myself?

The credit I charged is gone

Premium

What are Premium membership/subscription benefits?

I was charged for my Premium subscription, but am not receiving benefits.

I can't pay for my Premium subscription

Will Premium membership benefits renew automatically?

My Premium membership has not been renewed.

How to cancel Premium membership

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LIVE

Can I run an ad during a live?

I Want to Live Stream!

What is ZEPETO Live?

How Do I Watch a Live Stream?

How Do I Change My Background and Gestures?

How Do I Change Outfits and Use Items?

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ZEPETO Studio(Item/World)

Go to Studio Guide

I can't log in 'Studio'. I forgot my username and/or my password.

Do I have to pay to become a creator in ZEPETO Studio?

The payout button is not working.

Build it

'There is an issue with the windows installer package' Error Pop-up When Installing or Deleting Build it

[Build it] Can I create a map for a company/group's promotion/event?

[BuildIt] My avatar keeps entering a World through an unitended point.

[Buildit] My Submission was Rejected Due to 'Incomplete Thumbnail'

[build it] I want to add image/video/music to my World.

[Build it] Can I create my own object?

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Photobooth•Play•Error

ZEPETO doesn't work!

ZEPETO doesn't support my device.

My messages disappeared.

Body shape change is not applied in the party game.

Allowing Access

World Play

I can't download the PC program

Play World on a PC

What is a creator World?

[ZEPETO World] Can I play the world for corporate/organizational internal events?

[ZEPETO World] Can I create a room?

[ZEPETO World] What is the maximum capacity for each room?

See all 14 articles

Terms of Use

ZEPETO User Generated Content (UGC) Usage Guideline

Community Guidelines