ZEPETO
FAQs

FAQs

FAQ

Event ・ Notice

Zem・Coin・Slot purchase

Account ・ Security

Information regarding headwear item size modification

I Cannot Edit My Profile - ID Set Up

A gifted item disappeared!

Can I register a template myself?

The credit I charged is gone

Premium

What are Premium membership/subscription benefits?

I was charged for my Premium subscription, but am not receiving benefits.

I can't pay for my Premium subscription

Will Premium membership benefits renew automatically?

My Premium membership has not been renewed.

How to cancel Premium membership

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LIVE

I Want to Live Stream!

What is ZEPETO Live?

How Do I Watch a Live Stream?

How Do I Change My Background and Gestures?

How Do I Change Outfits and Use Items?

See all 12 articles

ZEPETO Studio(Item/World)

Go to Studio Guide

I can't log in 'Studio'. I forgot my username and/or my password.

Do I have to pay to become a creator in ZEPETO Studio?

The payout button is not working.

Build it

[Build it] Can I create a map for a company/group's promotion/event?

[Buildit] My Submission was Rejected Due to 'Incomplete Thumbnail'

[build it] I want to add image/video/music to my World.

[Build it] Can I create my own object?

[Build it] I'm having issues with objects.

[Build it] My World was denied because I have too many objects.

See all 11 articles

Photobooth•Play•Error

ZEPETO doesn't work!

ZEPETO doesn't support my device.

My messages disappeared.

Body shape change is not applied in the party game.

Allowing Access

World Play

What is a creator World?

[ZEPETO World] Can I play the world for corporate/organizational internal events?

[ZEPETO World] Can I create a room?

[ZEPETO World] What is the maximum capacity for each room?

[ZEPETO World] I Want to create a private room.

[ZEPETO World] How do I invite a friend?

See all 13 articles

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