If a payment request is declined, please refer to the following path to see more details.
- ZEPETO Studio - [Payment] - the below [Activity] - [Status]
Please follow the improvement method according to the declined reason and apply for a payment request again after making amendments.
[Cases of Payment Request Rejection]
Categories |
How to Improve |
*Only applies to users withdrawing to a Korean bank account If the consent form for the collection of personal information is not signed or incorrect (ex. the attachment is cut off, the handwritten signature or the seal is omitted) |
Please check to see if every signature box has been signed. Individual Creators must also sign the [Agreement to the collection and use of unique identification] section. |
If the payment information is not accurate (ex. bank name omitted, account holder name not exposed) | Please confirm whether the entered payment information (bank account and Payoneer) is accurate. If receiving payment on a Korean bank account, please check if the attached image and the entered information match. |
If the attached image and the entered information do not match | |
*Only applies to users withdrawing to Payoneer If payment is impossible due to a suspended Payoneer account or another reason |
Please apply again after resolving the account issue through Payoneer. |