Frequently Asked Questions about Proceeds Frequently Asked Questions about Proceeds

Frequently Asked Questions about Proceeds

ZEPETO ZEPETO

Q. When will the proceeds be paid?

A. The payment schedule varies depending on whether you have previously received the proceeds. Please refer to the table below.

Classification Payment Schedule
If there is a previous payment history (but not if the payment information is changed) Request on N month → Payment by N + 1 month
If it is the first payment request (if there is no previous payment history) or when the payment information is changed Request on N month → Payment by N + 2 months, by the first week of the last month

 

 

Q. I requested for the proceeds, but I want to cancel it.

A. If all of the following conditions are met, the [Cancel Request] button will be available, and you can cancel the payment request. 

  • The status of the payment request is 'Requested'
  • It is within the payment request period (23rd~28th of every month)
  • It is within 7 days of making the payment request

For more information on how to cancel your payment request, check Here.


Q. The payment request was rejected due to 'Privacy Agreement' related issue.

A. Please check if the attached files are cut off or the quality is low and that the contents are legible. If it is difficult to identify the content and signature, the payment request may be rejected.

Please also make sure that your handwritten signatures are in all required fields. If any of them are missing, your payment request will be rejected.

 


Q. I changed the payment information (account information, attached file, etc.) after my payment request. Can the changes still be applied to the payment request?

A. If you change the information after requesting for payment, it will not be reflected in the existing request details. It will be applied starting from the next request, so please keep that in mind.

 

 

Q. Payment was not received through PayPal, even though it says that the proceed have been paid.

A. Please check if there is a problem with your PayPal account. If there is no problem, please contact the PayPal customer service center.