Privacy Policy

• Company processes information to provide Services on contractual relationship
  • To provide the functionality of Services you have requested, including creating, maintaining, and servicing accounts, providing customer service, processing or fulfilling orders and transactions, and verifying information
  • To develop, deliver, test and improve Services, to conduct internal research for product development, and undertake activities to verify or maintain the quality or safety of the service
  • To settle payments for purchases and paid services
  • To provide personalized functions and contents, such as targeted advertising or marketing services (with your consent, where required by law), analytics, or similar services, and to monitor your interactions with such features
  • To provide information about Services the user requests
  • To provide prizes or rewards to event winners or participants
  • To respond to users’ inquiries and to provide important notices to users
  • To identify and authenticate users so they may use certain services
  • To maintain a safe and secure experience and to ensure that our terms, policies, and agreements with you and any third parties are enforced
• Company processes information to the extent this is necessary to fulfil our legitimate interests (or those of users and third parties)
  • To find and prevent fraud, detect security incidents, protect against malicious, illegal, or suspicious activity
  • To resolve disputes, to protect the rights, property, or safety of Services
  • To comply with and enforce relevant industrial standards and company policies
• Company processes information to comply with applicable laws
  • To respond to requests from government or legal authority
  • To comply with applicable laws and regulations in each country
• Company processes information with your consent
  • To send emails and push notifications (including marketing communications) based on user’s consent where required by law
  • For additional purposes when you provide consent to process your information for specific purposes

• Information provided directly by user
• Information collected automatically when using Services

• Identification and contact details, such as your name, phone number, address, email address;
• Account information: email and password, profile information, settings and preferences, as well as demographic information, and audio and visual information you share, etc. 
• Facial metadata generated from your user content is maintained on your device to provide you with more suitable filters and better photo effects when the Application processes your photos.  We also may use software on your images to provide you with relevant features.While we do not use this information to identify you, some jurisdictions may consider this information biometric data. 
• Social media account information: Social Media account and identifier to link account
• Event information: When you participate in our events or promotions, we may ask for your name, phone number, address, email address, Social Media account and any other information required to deliver prizes and to respond to inquiries. 
• Survey information: When you participate in our surveys or opinion polls, we may ask for your name, phone number, gender, and any other information that can be reasonably required to conduct surveys or opinions and provide rewards
• Customer service information: To provide responses when you contact our customer service, we may collect any information you choose to provide, such as your requests or inquiries
• Payment information: Payment information you provide when you request payment on ZEPETO Studio. 

• Service usage information: Your interaction with the Services, dates and times of use of the Services and, any Service usage information.
• Device and Log information: Device and log information such as device model, OS version, IP address, setting of devices, nation or U.S. state associated with your IP address, URL and network type; and
• Purchase Information: Information about purchases you have made via the Services (including your order history).  The information that Payment Partner such as Apple and Google share with us is technical information (e.g., purchased item, transaction number), and is processed to validate the transactions.
• Cookies and/or similar technologies: Through certain Services, we and third parties may use cookies, web beacons, pixels, tags, SDKs and other tracking technologies (which we will refer to collectively as "cookies") to help us gather statistical information in order to improve your experience with the Services, save your preferences, and to provide you offers. These cookies may be used to track you across devices and websites over time. Most web browsers automatically accept cookies and session IDs, but you may be able to disable cookies by making the appropriate selection from your browser or OS settings. Note that by doing so, the functionality of our Services may be limited.

• Publicly Available Information: Information that you have voluntarily registered to be shared with the public can be seen by anyone, including those who do not have an account. This may include your nickname, profile, other information on your public profile, and any information or content you share with a public audience. Some information you provide when you create your account may be public by default.
• Service Providers & Business Partners: We may disclose your information to companies that provide Services such as companies that help us develop and operate systems for the Service with customer service centers, as well as advertising (including customized advertising on our websites, third-party websites, or online platforms), conducting customer satisfaction surveys, billing or that send emails on our behalf. These entities are limited by contractual provisions in their ability to use your information for purposes other than providing Services for us.
• Business Transfers and Affiliates: We may share your information with companies or organizations connected or affiliated with us. We may also transfer your information to an affiliate, a subsidiary or a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock, including, without limitation, in connection with any bankruptcy or similar proceeding.
• Payment partner: Payment and purchase information is collected and processed by payment partners for payment processing and anti-fraud purposes
• Other Parties When Required by Law: There may be instances when we disclose your information to other parties such as competent public authorities or courts:
  : to comply with the law or respond to compulsory legal process (such as a search warrant or other court order);
  : to verify or enforce compliance with the policies governing our Services.
• Other Parties in Connection with Transactions: Company may disclose your information to a third party as part of an actual or planned merger or transfer, acquisition or sale, or in the event of a bankruptcy
• Other Parties with Your Consent or on Your Request: In addition to the disclosures described in this Privacy Policy, we may share information about you with third parties when you separately consent to or request such sharing.

• Account information provided when signing up and using the service: until deletion of ZEPETO account and un-link to Social Media account
• Records on the provision of goods or services: until the supply of goods or services is completed, or the use of the service is terminated.
• Inquiries about the use of services: until the troubleshooting is completed.

 However, in any of the following events, the information may be stored until the relevant issues are resolved.

• At the time of account deletion: in case of damage caused by stolen information, etc., up to the minimum period specified by the Company for recovery and victim protection (90 days after deletion of account).
• In the event that an investigation is in progress due to violation of relevant laws and regulations in each service country: until the investigation is completed or as necessary to comply with legal or contractual obligations or serve a business or commercial purpose related to the investigation.
• In the event that residual claims and debt relationships result from service use: until the relevant claims and debt relationships are settled.
• If otherwise specified in the laws of the country providing the service: until the deadline required by the applicable laws.