ZEPETO strives to strike a balance between the duty to cooperate with law enforcement agencies and the protection of user privacy. The Law Enforcement Request Guidelines are intended to establish ZEPETO's response policies and procedures to law enforcement requests.
In order to comply with laws related to personal information protection and to protect the personal information of users, ZEPETO makes it a rule not to provide user data unless such provision is in accordance with legally compulsory enforcement procedures. Detailed response policies and procedures regarding law enforcement requests are set forth below.
First, law enforcement requests (e.g., seizure and search warrants, document submission orders, etc.) must be justifiably and lawfully executed as stipulated by the statute, and must be submitted in either English or Korean. Please note that ZEPETO will not respond to requests that do not follow legitimate and legal procedures.
Second, law enforcement requests must, in principle, be executed or served through the following channels, unless otherwise stipulated by law. Please note that ZEPETO will not respond to requests that have not gone through the appropriate channels or that have been executed or served through a person not having legitimate authority.
- NAVER Z Corp.
- Name: NAVER Z Corp. Trust and Safety Team
- Address: 7F, Pangyo Techone Tower 1, 131 Bundangnaegok-ro, Bundang-gu, Seongnam-si, Gyeonggi-do]
- FAX: 031-794-1000
- Request Form: Request for inquiries from investigative agencies
- NAVER Z Corp.
If ZEPETO provides confirmation of receipt for a law enforcement request, it is provided only for convenience; as a result, ZEPETO is not regarded to have waived any objection rights (e.g., violation of jurisdiction, invalidity of procedure, illegality of service, etc.).
Valid and Enforceable Law Enforcement Requests
Law enforcement requests must be enforceable under the law and must meet all necessary validity requirements. Law enforcement requests must clearly specify what the law requires, including the legal basis, subject data, and other enforcement-related matters. ZEPETO will not provide user data for comprehensive law enforcement requests that do not have legal force, do not meet valid requirements, or do not specify the basis, subject, or method of enforcement. When ZEPETO receives a law enforcement request, it will provide data to the extent possible through individual review.
A preservation request must meet all valid requirements required by law, and must clearly specify the legal basis for the preservation request, target data, retention period, etc. If there is a valid preservation request (e.g., evidence preservation order, etc.), data are preserved to the extent possible through individual review.
Mutual Legal Assistance Treaty (MLAT)
When a foreign institution makes a law enforcement request to ZEPETO, the request must comply with the Mutual Legal Assistance Treaty concluded between the country and the Republic of Korea. In order to comply with laws and regulations related to personal information protection and to protect users' personal information, ZEPETO will not provide user data unless there is a legally compulsory law enforcement request in accordance with the procedures set forth in the Mutual Legal Assistance Treaty, and may ask you to undergo the necessary procedures.