View penalty (sanction) history
If your account has been penalized (sanctioned), you can view the detail...
I was penalized (sanctioned) for the same reason, but the penalty applied was different.
In an effort to create a fairer and healthier community, the ZEPETO team...
I can't recall which login method I used to create my account.
If you've verified your ZEPETO account with a mobile phone or email,you ...
The account is not created.
If you try to sign up many times in a short period of time, account cre...
I lost my ZEPETO account.
If you lost your ZEPETO account, refer to the following help article to ...
I forgot my login password.
If you signed up with a valid authentication method, you can reset your ...
Inappropriate language
ZEPETO is committed to building a safe space to build diverse communitie...
Please do not post insulting or disturbing comments and/or feed posts.
ZEPETO is a service used by many global users.
To ensure all users can e...
I would like to disconnect my social media account.
External social media accounts linked to ZEPETO can be found in [My Prof...
I deactivated my social media account and I can't log in to ZEPETO.
If you deactivated the social media account used to create your ZEPETO a...
Following/Follower list does not match
If the number of followers/followings does not match, the list may conta...
How to verify your identity for account related inquiries
By verifying the following information, we verify that you are the accou...
Inquiries about Account Initialization
Is the ZEPETO ID or Code that you see in your current account the same...
Transactions for Customizing on Behalf of Another User
Selling, borrowing, or leasing a ZEPETO account, message, name or friend...
Follower Trading Transactions
ZEPETO prohibits follower trading in exchange for ZEM or money.
Creat...
Email/Phone Authentication
If you verify your account, you can use it more safely.
There are two...
How do I withdraw? I'd like to delete my account.
You can delete an account at [Profile > Settings > My Account > Delete A...