Is the ZEPETO code that you see in your current account the same as before or has it changed?
If the code is different than before, it is not initialized, but logged in with a different account. Please check your ZEPETO code and if incorrect, log in with the right username and password.
Even if your character is initialized, we cannot help you with the following cases.
1) If you customized after the Character is initialized
2) If more than 7days have passed after initialization
If you still can't resolve the issue, please contact us directly and provide the following listed down below:
1) ZEPETO Code & ID verification method
2) Please send along with the recovery (initialization) time specifically
+ the image you want to recover back into!
3) If you have more than 2 accounts, which character it is
4) Please explain the detailed path occurred in initialization
When you explain us the situation, we should know more than the character initialization itself. Please tell us in which specific process the situation happened.
ex) I did A and B, but I was logged out and moved to the first screen.