How to verify your identity for account related inquiries How to verify your identity for account related inquiries

How to verify your identity for account related inquiries

ZEPETO ZEPETO

By verifying the following information, we are verifying that you are the owner of the account.

 

[Account with purchase history]

  • Confirmation with only purchase receipt

[Accounts with no purchase history]

  • (If authenticated with an email address) Email address used to log in
  • (If your mobile phone number is verified) Mobile phone number
  • Account creation date
  • Screenshot that can prove that you are yourself
    • Authentication email received when signing up
    • Profile page screenshot from your account (profile pages viewed from other accounts are not accepted)

Please provide us one or more of the above.
When making account related inquiries, please provide the ZEPETO ID or Code as well.

 

Consultation is difficult if the identity verification information is incorrect or if the ZEPETO ID or Code is not provided.