How to verify your identity for account related inquiries

By verifying the following information, we verify that you are the account owner.

[Account with purchase history]

• Confirmation with only purchase receipt

[Account without purchase history] 

• Date of Account Creation
• Screen to prove that you are the account owner
  • Example
    • Full screen of the authentication number email received during sign-up (O)
    • Previously accessed device information (O)
    • Linked mobile phone number, email address, social login method (O)
    • Profile picture (X) 

* However, if the personal authentication information is inaccurate or the submitted information does not match the service usage history, it will be difficult to find the account.