How to verify your identity for account related inquiries How to verify your identity for account related inquiries

How to verify your identity for account related inquiries

ZEPETO ZEPETO

By verifying the following information, we verify that you are the account owner.

 

[Account with purchase history]

  • Confirmation with only purchase receipt

[Account without purchase history] 

  • Date of Account Creation
  • Screen to prove that you are the account owner
    • Example
      • Full screen of the authentication number email received during sign-up (O)
      • Linked mobile phone number, email address, social login method (O)
      • Profile picture (X) 

* However, if the personal authentication information is inaccurate or the submitted information does not match the service usage history, it will be difficult to find the account.