I lost my ZEPETO account. I lost my ZEPETO account.

I lost my ZEPETO account.

ZEPETO ZEPETO

If you lost your ZEPETO account, refer to the following help article to find your account information or log in.

 

If you're having trouble finding your account information based on the help article, 

Please contact us with your ZEPETO ID (or ZEPETO code) along with at least three of the following identifying information.

 

[Account with purchase history]

  • Two or more of the following information
    • Phone number linked to the account E-mail address linked to the account
    • Account login method (linked SNS, etc.)
    • Account creation date (year/month/day)
    • (If you joined ZEPETO Studio) Phone number and e-mail address registered when you joined the studio

 

[For accounts with no purchase history]

  • Three or more of the following information
    • Phone number linked to the account
    • E-mail address linked to the account
    • Account login method (linked SNS, etc.)
    • Account creation date (year/month/day)
    • Full screen of the e-mail verification code received when you signed up 
    • (If you joined ZEPETO Studio) Phone number and e-mail address registered when you joined the studio

 

Please keep in mind that finding your account may be challenging if the personal authentication information is incorrect or the submitted information does not match the service usage history.