This only applies to payments made on the ZEPETO Official Web Credit Shop (TOSS).
If your card is in good standing and you are not able to make a payment, please check the list below. If the payment problem persists after checking, please contact our Support Center.
|
Error code |
Solutions |
| PROVIDER_ERROR |
The payment didn't go through properly. Please close the app or device completely and try again.
Please contact your card company. Please double check that you have entered the correct payment information. (e.g. card number, expiration date, CVV code, etc.) The service may be unavailable during bank maintenance hours, please try again after those hours. Please check your account balance or try again with a different payment method. Please enter your date of birth in 6-digit 'yyMMdd' format Agree to the required terms and conditions at the bottom of the checkout page, then proceed to checkout. If you are a minor, please note that there is a daily payment limit.결제가 정상적으로 진행되지 않은 케이스입니다. 앱 혹은 기기를 완전히 종료한 후, 다시 시도해 주세요. |
| NOT_FOUND_PAYMENT_SESSION | |
| INVALID_REJECT_CARD |
Please contact your card company.
|
| EXCEED_MAX_AMOUNT | |
| INVALID_CARD_NUMBER | Please double check that you have entered the correct payment information. (e.g. card number, expiration date, CVV code, etc.) |
| NOT_AVAILABLE_PAYMENT | The service may be unavailable during bank maintenance hours, please try again after those hours. |
| REJECT_ACCOUNT_PAYMENT | Please check your account balance or try again with a different payment method. |
| INVALID_BIRTH_DAY_FORMAT | Please enter your date of birth in 6-digit 'yyMMdd' format |
| REQUIRED_TERMS | Agree to the required terms and conditions at the bottom of the checkout page, then proceed to checkout. |
|
EXCEED_MINOR_WITHDRAW_AMOUNT |
If you are a minor, please note that there is a daily payment limit. |
Refund Policy
We would like to inform you about the refund policy of ZEPETO service. Please read the following before requesting a refund.
- Refunds for unused goods
- Please note that refunds are available only if the purchased goods have not been used. If the goods have been used after payment, the refund will not be issued. Also, partial refundsare not available, only refunds for the entire product.
- Refunds for withdrawal requests within 7 days
- Refunds are only available if the request for withdrawal is made within 7 days of the purchase date. If you wish to request a refund after the 7-day period has elapsed, please do so within that timeframe.
- Refunds for underage payments
- To request a refund for a purchase made by a minor, please send the relevant information to Customer Support. We'll see if we can process your refund.
Refund instructions
If you meet the refund policy above, please contact ZEPETO Support with the required information below . All refund requests will be processed after Customer Care verifies your account information, and you will receive a confirmation within 3 business days.
- Required Information
- ZEPETO ID/CODE
- Web Credit Shop Order Number
- Payment Date
- Amount Paid/Items ordered