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  4. Zem・Coin・Slot purchase

Zem・Coin・Slot purchase

Quest•Ad
[LUCKY] I can't find the 'Grab That ZEM' corner.
[Quest/LUCKY] Cannot play advertisement.
I couldn't get free ZEMs.
I played Scratch, but the Coins were deducted!
No coins earned after watching advertisments

Gift related
I want to cancel/refund a gift I sent.
How can I receive gifts?
I'm a newbie of ZEPETO, but I can't send a gift.
The other user didn't accept my gift. What happens to the Coins/ZEMs I paid for?
I gifted an item to another user that they already had. What happens to the Coins/ZEMs I paid for?
Refund request : unauthorized purchase made by a user
  If you found unauthorized charges, please go to Google Play Refund R...
I can't find the 'Order Number.'
Hello, ZEPETO Team here! ​We apologize for the inconvenience.For Android...
How to Use ZEPETO Coupons
Android Go to the [Settings] - [Redeem Coupon] page in the ZEPETO app a...
What are Coins/ZEM?
Coin and ZEM are goods for purchasing items in ZEPETO.   COIN COIN AM...
I can't make a purchase (both AOS, IOS)
To provide faster and more accurate solutions, please reply to the follo...
I purchased additional Avatar, but it's not created.
  If you have purchased additional avatar but feel that there is no chan...
I paid but didn't receive Coins/ZEMs.
If the problem is not resolved after re-opening the app, please contact ...
How do I get a refund?
ZEPETO Refund Policy is as follows. Product Refund Criteria Coin/ZE...