Refund request : unauthorized purchase made by a user
If you found unauthorized charges, please fill out the information below...
A product disappeared from the Credit Shop.
Some expensive coin/Zem products with persisting refund issues have been...
How can I earn Coins and ZEMS?
1. You can purchase them on the Credit Shop.
2. You can also earn the...
What are Coins/ZEM?
Coin and ZEM are goods for purchasing items in ZEPETO.
COIN
COIN AM...
I can't make a purchase (both AOS, IOS)
To provide faster and more accurate solutions, please reply to the follo...
I can't find the 'Order Number.'
Hello, ZEPETO Team here! We apologize for the inconvenience.For Android...
I purchased additional Avatar, but it's not created.
If you have purchased additional avatar but feel that there is no chan...
I paid but didn't receive Coins/ZEMs.
If the problem is not resolved after re-opening the app, please contact ...
How do I get a refund?
ZEPETO Refund Policy is as follows.
대상
환불 기준
Coin/ZEM
Refundable if...