Is it possible to automatically recharge ZEM?
Now you don’t have to recharge ZEM manually every time. By registering f...
ZEPETO Official Web Credits Shop (TOSS) is not working for payment
This only applies to payments made on the ZEPETO Official Web Credit Sho...
How to Purchase Coin/ZEMs
ZEPETO goods, ZEMs and Coins can be purchased through the following rout...
FAQs by Payment Method
Market Platform - Google Play / App Store
Q. I paid, but ZEM/Coins aren...
Amazon ZEPETO Digital Code
Amazon Digital Code, ZEPETO's new payment method, has been released!
A...
What are Coin/ZEM?
Coin and ZEM are goods for purchasing items in ZEPETO.
COIN
COIN AM...
I can't make a purchase (both AOS, IOS)
To provide faster and more accurate solutions, please reply to the follo...
I'd like to give ZEMs or Coins as a gift to someone else.
Since market platforms including Google Play Store and App Store only al...
I paid but didn't receive Coins/ZEMs.
If the problem is not resolved after re-opening the app, please contact ...
How do I get a refund?
ZEPETO Refund Policy is as follows.
Product
Refund Criteria
Coin/ZE...
Refund request : unauthorized purchase made by a user
If you found unauthorized charges, please go to Google Play Refund R...
I can't find the 'Order Number.'
Hello, ZEPETO Team here! We apologize for the inconvenience.For Android...
How to add external coupons
Android
Go to the [Settings] - [Redeem Coupon] page in the ZEPETO app a...
I purchased additional Avatar, but it's not created.
If you have purchased additional avatar but feel that there is no chan...