What are Coins/ZEM?
Coin and ZEM are goods for purchasing items in ZEPETO.
COIN
COIN AM...
I can't make a purchase (both AOS, IOS)
To provide faster and more accurate solutions, please reply to the follo...
I'd like to give ZEMs or Coins as a gift to someone else.
Since market platforms including Google Play Store and App Store only al...
Can I charge ZEMs or Coins to multiple accounts at once?
Unfortunately, we do not provide the function to charge ZEMs or Coins to...
Can I purchase ZEMs or Coins in bulk?
Currently, it is not possible to purchase larger quantities at once othe...
I paid but didn't receive Coins/ZEMs.
If the problem is not resolved after re-opening the app, please contact ...
How do I get a refund?
ZEPETO Refund Policy is as follows.
Product
Refund Criteria
Coin/ZE...
Refund request : unauthorized purchase made by a user
If you found unauthorized charges, please go to Google Play Refund R...
I can't find the 'Order Number.'
Hello, ZEPETO Team here! We apologize for the inconvenience.For Android...
How to Use ZEPETO Coupons
Android
Go to the [Settings] - [Redeem Coupon] page in the ZEPETO app a...
I purchased additional Avatar, but it's not created.
If you have purchased additional avatar but feel that there is no chan...