* We would like to inform you that the issue has been fixed since 24.11.26 08:00 am (KST).
Hello, this is the ZEPETO team.
We would like to inform you about an issue that prevented you from sending gifts.
Issue occurred on Tuesday, November 26, around 2:00 am (KST)
Issue resolved: Tuesday, November 26, around 8:00 am KST
Experienced on
- All OS
What is happening
- When sending a ZEPETO gift, the goods (gems/coins) are consumed but the gift is not sent.
We apologize for any inconvenience this may have caused. Due to an emergency patch, gifting is now working as usual.
We will provide updates and additional information regarding consumed resources as soon as we have them.
If you have any questions or need assistance, please do not hesitate to contact our Customer Support team.
Once again, we apologize for any inconvenience this may have caused.
Yours from the ZEPETO team
This text was originally written in Korean and has been translated into English for your convenience.