[Notice] Introduction of Email Verification for Web Support Inquiries
Hello, this is the ZEPETO Team.To enhance the security of our support ch...
[Notice] Account Security Enhancement & Password Change Guide
Hello, this is the ZEPETO team.Recently, we have identified attempts at ...
2026 Bratz x ZEPETO Transition Challenge Announcement
Hello, this is the ZEPETO Team.We are excited to announce the Bratz x ZE...
2026 Lucky Shop Quest Season 2 Probability Notice
Hello, this is the ZEPETO Team.During the event period, complete special...
[Notice] Minimum Android OS Requirement Change
Hello, this is the ZEPETO Team.To ensure a more stable and seamless serv...
Notice regarding Account Disconnection for Facebook (Meta) Data Deletion Requests
Hello, this is the ZEPETO Team.ZEPETO respects our users' right to contr...
(Updated Mar 19, 2026) Notice: Expiration Period Will Now Apply to Free Currency
[Updated Mar 19, 2026] The expiration period for currency earned through...
2025 Lucky Fortune Probability Notice
Hey ZEPETO fans!A special Lucky Fortune Event is here! Complete differen...
2025 Lucky Card Probability Notice
Hello, this is the ZEPETO Team!During the event period, complete special...
2025 Black Friday ZEM Pot Event Probability Notice
Hello, this is the ZEPETO Team.During the event period, you can earn rew...
[Service Termination] The (Old) Template (Classic Template) service will be terminated.
Hello, this is the ZEPETO team.We sincerely thank all users who have use...
Facebook (Meta) login issues are occurring.
Hello, this is the ZEPETO team.Since Tuesday, October 28th in the mornin...
Scheduled Maintenance: Web Payments
Hello, this is the ZEPETO Team.To ensure a more stable payment experienc...
Caution Regarding Payments at Unofficial Retailers and Official Channel Information
Hello, this is the ZEPETO team.We have recently identified attempts to m...
Rooted/Jailbroken Device Usage Restriction Notice
Hello, this is the ZEPETO team.To ensure a safe and fair user experience...
Notice on Discontinuation of Certain Coin Items and Conversion to Zem Items
Hello, this is Team ZEPETO.In order to provide better service quality an...
ZEM Package Purchase Roulette Event Probability Notice
Hello, this is the ZEPETO Team.During the event period, roulette partici...
[Android] World Video Player Playback Issue Notice
Hello, this is the ZEPETO team.We have identified an issue where the in-...
[Service Update] Myhome World Service Is Scheduled to End
Hello, this is the ZEPETO Team.We sincerely thank all users who have enj...
Notice of Premium-Only Item Shop Closure
Hello, this is the ZEPETO Team.
Thank you to everyone who has used the p...
Login Issues with X (formerly Twitter) Are Currently Occurring.
* This issue has been resolved as of 09:00 AM (KST) on May 26, 2025.
Hel...
Notice of Review Delay (5/1 ~ 5/5)
Hello, this is the ZEPETO Studio team.
Due to public holidays from Thu...
ZEPETO Live Usage Policy Changes (Restriction on Children)
Hello, this is the ZEPETO team.
In order to provide a safer live environ...
Notice of Changes to ZEPETO Premium Benefits (Effective from May 1, 2025)
Hello, this is the ZEPETO team.
To provide better service, the benefits ...
[End of service] The daily bonus (attendance check) will end.
Hello, this is the ZEPETO team.
We would like to thank you for using t...
11/26 Gifting Failure Announcement for resending gifts
Hello, this is the ZEPETO team.
Gifts that were not sent due to the gift...
Sanrio Characters WiSH BiNGO Event Rankings Not Reflected
Hello, this is the ZEPETO team.
We are sorry to inform you that rankings...
Gifting shipping issues
* We would like to inform you that the issue has been fixed since 24.11....
Notice Regarding Changes to the Gifting Period For New ZEPETO Subscribers
Hello,this is the ZEPETO Team.
We’d like to inform you about changes to ...
Template submission error guidance
Hello, this is the ZEPETO team.
We are currently experiencing issues wit...