Hello, this is ZEPETO team.
ZEPETO team continues to monitor and restrict items that may interfere with other users' world play and items that are against community guidelines.
Please be noted that ZEMs could not be refunded if the items you have purchased are suspended or recovered due to violation of world play or community guidelines.
We have also recently discovered that some users were using our refund policies unfairly, so please understand that we are applying strict standards to prevent further risks.
ZEPETO team will try our best to keep providing more comfortable service and a healthy community for our users.