Hello, this is the ZEPETO team.
We have recently identified attempts to make payments and top-ups through unofficial sales channels unrelated to ZEPETO (e.g., third-party trading or proxy top-up platforms).
Please be aware that these sites are not officially supported by ZEPETO. Using them may be considered an abnormal payment attempt, potentially leading to restrictions on your account usage.
Additionally, to prevent abuse, certain accounts showing abnormal payment patterns for specific payment methods (WavePay) within Koda Shop may be blocked as a protective measure. This measure is limited to Koda Shop; payments remain possible through other official sales channels.
ZEPETO Official Sales Channel
- In-App Purchases (IAP) within the ZEPETO app
- Market Platforms (e.g. Google Play/Apple App Store)
- Official Web Shop (Coda Shop/Laser Gold/Web Credit Shop)
Other Official Payment Methods (Gift Cards/Digital Codes)
Important Notice
- Third-party proxy charging sites, unofficial retailers, and intermediary platforms are not official ZEPETO sales channels. ZEPETO cannot provide support for issues arising from using these services.
- Attempting payment through non-official methods may be deemed an abnormal transaction, potentially resulting in payment restrictions or account protection measures.
- Payments made through unofficial channels or methods differing from national policies may result in unreflected top-ups, payment failures, or account usage restrictions.
- ZEPETO cannot verify or compensate for damages (payment loss, information leakage, account harm, etc.) resulting from transactions outside official channels.
- If the official status of a channel is unclear, please contact Customer Support before making a payment.
- If you encounter a suspicious site, immediately stop using it and report it to Customer Support.
ZEPETO cannot provide support or compensation for losses incurred through transactions outside official sales channels. For safe use, please only use the official sales channels listed below.
We will do our utmost to ensure a secure payment environment.
Thank you.
This text was originally written in Korean and has been translated into English for your convenience.