Hello, this is the ZEPETO team.
Recently, we have identified attempts at account hijacking and unauthorized access. To protect your valuable account and personal information, please follow these security guidelines:
How to Securely Manage Your Account
Set and Periodically Change Your Password
- Avoid using the same password across multiple sites. Please set a strong password (a combination of letters, numbers, and special characters).
- For enhanced security, we recommend changing your password every 1–3 months via [Settings > Account Management > Change Password].
Do NOT Share Account Information
- Never share your ID or password with others under any circumstances.
- Be extra cautious, as clicking on suspicious external links (URLs) or visiting unverified sites may lead to personal information leaks.
- Do not enter your account information on unofficial programs or websites that are not part of the official ZEPETO service (App/Web).
Manage Logged-in Devices
- Periodically check the devices currently or recently logged into your ZEPETO account via [Settings > Account Management > Device Management].
- If you see an unfamiliar device, log out of the device immediately and change your password to protect your account.
Additional Checks for Studio Users
The ZEPETO team is committed to creating a safe environment for all our users. We kindly ask for your active participation in managing your account security to protect your personal information.
Thank you.
This text was originally written in Korean and has been translated into English for your convenience.