Have your unwanted items piled up in your inventory after a long period of disuse, making it hard to find the items you actually want?
Now, with the MY Item Deletion feature, you can clear out items you no longer wear and manage your inventory much more conveniently!
* This feature is available starting from the v4.31 update.
Feature Overview
The MY Item Deletion feature allows you to delete items held in your own inventory.
1. Delete Items
The MY Item Deletion feature is available through two pathways:
- Enter the page via the [Edit] button on the left side of the Shop and delete items.
- Long-press the item you wish to delete in the My Items tab to delete it.
Notice
This feature only supports item deletion and does not provide refunds for the purchased item amount (ZEMs/Coins).
You can select and delete up to 100 items at a time.
Deleted items are stored in the Trash Bin for up to 30 days, holding up to 500 items maximum.
Items cannot be restored after 30 days from deletion.
2. Restore Deleted Items
Deleted items can be restored within 30 days from the time of deletion using the following two methods:
Restore via the pop-up window that appears when attempting to purchase a deleted item in the Shop.
Restore directly from the Trash Bin via the [Edit] button on the left side of the Shop.
FAQ
Q: Some items cannot be deleted.
A: Item deletion may not be available if one or more of the following conditions apply:
Facecode, Avatar Type, or Free Items
Items currently saved on or equipped to your Outfit, Makeup, or Avatar
Q: Can I use deleted items again?
A: Deleted items are kept in the Trash Bin for 30 days, during which they are treated as "not owned" by the system.
- If you try to purchase a deleted item in the Shop, a confirmation pop-up stating "Would you like to restore this item?" will appear.
- For items sold outside the Shop (such as in World, Live, or IAP packages), payment will process immediately without a separate prompt, followed by the item restoration.
- In this case, payment is processed to change the item's ownership status rather than as a duplicate purchase, so no currency will be deducted.
Q: I accidentally deleted an item, and 30 days have passed. Can I get a restoration or refund?
A: We cannot provide restorations or refunds for item deletions caused by simple mistakes or personal choice.
Q: Why was I not refunded after deleting an item?
A: The item deletion feature does not support refunds, and the cost of deleted items will not be reimbursed. Please note that this action only removes the item from your inventory.