Hello, this is the ZEPETO Team.
Please note that our customer support hours will be adjusted during the upcoming Chuseok holiday period as follows:
Chuseok Holiday Closure: September 24, 2026 (Thu) – September 27, 2026 (Sun) (UTC+9)
Inquiries submitted during the holiday period will be reviewed and responded to sequentially starting from September 28, 2026 (Mon) (UTC+9).
Due to increased inquiry volume during the holiday, response times may be slightly delayed. We appreciate your understanding.
We wish you a joyful holiday with your family.