How to report and block

If you come across content or an account on ZEPETO that you feel has violated ZEPETO's Terms of Use or Community Guidelines, you can file a user report.

Your reports are essential in creating a positive and enjoyable ZEPETO experience for everyone, as well as helping shape a safer metaverse overall. Every report is sent to a member of our moderation team for review and actioned accordingly. Reporting is safe and anonymous. Your identity will never be revealed or shared to the reported party or to the public.

Important note!
Make sure to submit your report in the exact feature where the violation occurred. This ensures that your report is processed accurately and as effectively as possible. For example, instead of reporting a user from their profile because of a Direct Message, use the reporting option within Direct Messages. If reporting a user for a comment, long press the specific comment to submit a report. Learn how to submit a report through each feature below:

How to report

Reporting an account for Profile content(profile image, name, Username(ID), Job, Country, Bio)

• Click the [⋮] button
• Click the [Report]
• Choose a reporting reason

Reporting in Feed

• Click [...] button
• Click the [Report]
• Choose a reporting reason

Reporting a comment

• Comments on your post
  • Long press the comment
  • Click the [Report] button
  • Choose a reporting reason
  • You also have an option to delete the comment by clicking [Delete]
• Comments on another user’s post
  • Long press the comment
  • Click the [Report] button
  • Choose a reporting reason

Reporting a chat in World or a direct message

• Long press the message
• Click the [Report] button
• Choose a reporting reason
• You also have an option to delete the comment by clicking [Delete]

Reporting a Crew

• Click the [≡] button
• Click the [Report]
• Choose a reporting reason

Reporting an item

• Choose Item
• Click [Details >] button
• Click [⋮] button next to Buy
• Click the [Report]
• Choose a reporting reason

Reporting a ZEPETO Live Creator

• Click the username in the top left corner
• Click the [⋮] button
• Click the [Report]
• Choose a reporting reason

Reporting a comment in a Live stream

• Long press the comment
• Click the [Report] button
• Choose a reporting reason

How to block

You are able to block users that you do not want to see or interact with.

On the account

• Click the [⋮] button
• Click the [Block]

In World

There are two different methods to block a user, depending on the World you are in:

Type I

Tap the user’s avatar or click the purple icon in the top left corner to view all of the users present in the World

• Click the user’s name
• Click the block icon

Type II

• Click the home icon in the top left corner
• Click the [⋮] icon next to the user’s name
• Select [Block]

Voice

In Worlds, you can mute the audio coming from other users:

• Click the mic icon in the top left corner
• Click the mic icon next to the user that you wish to mute

We encourage our community to speak up and report any potentially violative activity or behavior.

After you file a report

While submitting a report, you have the option to block the user you are reporting. After you submit your report, you will receive a submission confirmation message at the top of your screen.

You will be notified:

• When your reported account or content is actioned on.
• If the reported content or user did not violate ZEPETO's Terms of use or Community Guidelines.

Reporting off-platform behaviors

Our virtual lives are interconnected across different platforms and have a direct impact on our real-world lives. To ensure the safety of our community, we will take high-harm off-platform behaviors into consideration when reviewing accounts for Community Guideline violations. Off-platform behaviors refer to any activity taking place outside of ZEPETO, either in other virtual spaces or in a physical community. High-harm off-platform behaviors can include, but are not limited to, sexualizing children in any way; promoting violent extremism; and coordinating or threatening violence that can cause real-world physical harm. If we become aware of a user’s harmful off-platform behavior with credible evidence, our safety team may launch an investigation into the account.

These additional steps will be taken only with credible evidence, including but not limited to:

• Public content posted on another platform by a ZEPETO user
• Law enforcement requests or actions
• Legal requests or actions
• Press coverage by a reliable journalistic source