ZEPETO Refund Policy is as follows.
| Product | Refund Criteria |
| Coin/ZEM | Refundable if not used |
| Avatar | Refundable if not used |
| Item |
non-refundable * Items cannot be refunded because they are worn immediately after purchase. |
Refund Guide
> If the refund is possible according to the refund policy, please check if you are an Android user or iOS user.
If you paid at Google Play,
- Step 1 : Check your Order Number.
What is an Order Number? It is a 17-digits receipt number 'GPA.0000-0000-0000-00000' by Google Play Store.
> How to check your Order Number
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The payment receipt will be sent to the Google Play Store GMAIL, which the payment has been proceeded.
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You can check the payment order number from the payment receipt sent.
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What if I can't find the payment receipt sent by GMAIL? Log in to your Google account at the link below and check.
- Google Payment Center : Visit
- Step 2 : Send the Order Number here.
If you paid at Apple AppStore,
Unfortunately, due to Apple's policy, we cannot give you a refund. But we'll show you the direct refund page.
- Apple Support : Visit