[Studio -Item] (iOS) There is no button to resize images when creating 2D items.
From iOS17 version, the resizing method for uploading 2D item images has...
[Studio - Item] I would like to sell items with text.
Do you want to sell items with text, such as T-shirts with printed phras...
[Studio - Item] Do the items I create have to be compatible with both normal and animated avatars?
Many items submitted by creators are carefully checked to ensure that th...
[Studio - Item] What is Badge Info?
Are you a manager of a brand that is in an official Partnership with ZEP...
[Studio - Item] Rejected due to reason of 'excessively large item or item that can't be matched with other items'.
Items with excessive size or problems when worn with other items can cau...
[Studio - Item] I want to get a refund for a problematic item.
Do you want a refund because you found a problem with the items you made...
[Studio - Item] I'd like to modify the items that are listed for sale. Is it possible?
For the case of items already under review or approved for sale, the inf...
[Studio - Item] I want to do a final check on my item before the item is published.
Before you submit your item for review, please check on the ZEPETO app!
...
[Studio - Item] Item thumbnail and preview screen appear black.
If the thumbnail and preview screen appear black when uploading items, m...
[Studio - Item] My item was rejected due to 'incomplete'.
We review each creator item submissions thorougly to ensure the item can...
[Studio - Item] It was rejected during review process for reasons related to community guidelines violation.
Items created by Creators can be freely purchased and worn by all users ...
[Studio - Item] My Submission was Rejected Due to 'Incomplete Thumbnail'
When submitting an item, please upload a thumbnail that can introduce th...
[Studio - Item] It was rejected due to "Wrong Category".
You can check out the items that the creators made at the ZEPETO Creator...
[Studio - Item] Who can make items for ZEPETO Studio?
Any user with a ZEPETO account can create and sell items. However, it ta...
[Studio - Item] How can I register an item I created?
In order to register and sell your created items, you must first access ...
[Studio - Item] My item won't upload because the 'number of polygons have exceeded the item creation specifications.'
The maximum number of polygons allowed is limited depending on the item ...
[Studio - Item] I want to reactivate the items that have been deactivated.
If you've set the item on sale to "Deactivation," the said item can be s...
[Studio - Item] Item with lighting effect was rejected/deleted.
For items with lighting, it can interfere with other users during world ...
[Studio - Item] My body/figure category item submission has been rejected.
Items submitted in the body figure category my be rejected if they are c...
[Studio - Item] How can I launch a brand/product promotion item?
Items created through ZEPETO Studios can be an effective way to prom...
[Item studio] Infinite loading when selecting a template on mobile.
Unfortunately, when using the mobile ZEPETO Studio on some unsupported (...
[Studio - Item] I want to stop the sale on an item I've registered.
If you no longer want to sell the item, click the right [...] button → "...
[Item studio] I deactivated, but the item still shows.
If the item is listed as Inactive on the Creator Studio homepage, it wi...
[Studio - Item] The price of an item has changed. Is it possible for me to get a refund?
In the case of Creator Item's, the creators are the one who sets the pri...
[Studio - Item] Can I use the items that I created in ZEPETO Studio in-game?
ZEPETO Studio items are available only through purchasing them on the ZE...
[Studio - Item] I previewed the Item upload screen on my phone, but I didn't get any phone notification.
First, please make sure that your accounts in ZEPETO App and ZEPETO Stud...