What is Premium(Regular Subscription) Benefits?
Subscribe to ZEPETO Premium and receive special premium-only benefits.
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How to cancel Premium subscription
If you want to unsubscribe from Premium, please go to each market platfo...
Premium subscription is not paid.
If you're having trouble with premium payment, check the following!
Gue...
I paid for Premium, but I didn't get any benefits.
If you've paid for premium subscription but have not received any benefi...
I'd like to get a refund on the premium subscription fee.
We can help you refund the subscription fee only for Google Play Store p...
Is the premium benefit automatically renewed?
Unless you unsubscribe, it will be automatically renewed at the time of ...
My premium membership has not been renewed.
Monthly premium-only items and 70 ZEM benefits will not be provided ...
My Premium Basic and Plus have different renewal dates.
Premium Basic and Plus are different products, and if you started your s...
I received the Premium item from the previous month's, not this month's.
Premium benefits are provided on a PST (Pacific Standard Time, UTC-8) st...
Do I have to subscribe to Basic in order to subscribe to Premium Plus?
You can subscribe to Premium Basic or Premium Plus separately.
You can a...
I'd like to upgrade from Premium Basic to Plus.
Existing subscriptions cannot be changed. Please subscribe to Premium Pl...
Can I subscribe to Premium Basic and Plus under different accounts?
You cannot subscribe to the same product in one account.
Please be awar...
Enter your premium free trial coupon (Redeem Code)
If you received a coupon code for a free trial of ZEPETO's subscription,...